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Prepaid Balance in minutes

Prepaid Balance in minutes

I just want to get this straight, I started my account on 1/21/14 with $25 monthly. My balance shows $0 but I have 139 minutes left. Will my minutes dissappear on 2/21/14 or 4/21/14? I would rather wait till my minutes run out before adding more money to the account.

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Message 1 of 8
Master

Re: Prepaid Balance in minutes

Your plan for this month expires on 2/21/14. After that, you would have to add more money to your account to use your phone for next month. 4/21/14 is your account expiration date. By this date you should add more money to your account to avoid having it expire.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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Message 2 of 8
Employee

Re: Prepaid Balance in minutes

You minutes expire 30 days from the date of renewal. So in your case the minutes will expire on 2/20/2014. You can refill closer to that date and any Company owned retail store can force the minutes to renew on the date you refilled. 

 

Keep in mind that if they force the refill, the new renewal date will be 30 days from the date they force the plan to renew. 

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 8

Re: Prepaid Balance in minutes

I see, this was not what I wanted. I didn't want a predetermined monthly bill. I am glad I havent given out this number. This way who ever gets this number next, wont go through what I have been going through. Almost the moment I activated this number I have been getting bill collector calls for the previous owner.

Message 4 of 8
Community Manager

Re: Prepaid Balance in minutes

Hello @matrixblde 

 

We can change your phone number if you need to. Do you text a lot? The plan you currently have includes Unlimited Text Messaging and 250 minutes for 30 days. If you don't text, you can get a $0.10 per minute plan, and with this plan your balance expiration date ($25 is good for 90 days) will be the one to watch for, or whenever you use all of your funds, whichever comes first.

 

Please let us know if you have any other questions.

 

Thank you,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 5 of 8

Re: Prepaid Balance in minutes

ok, how do I do those two things, change number and plan?

Message 6 of 8
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Master

Re: Prepaid Balance in minutes


matrixblde wrote:

ok, how do I do those two things, change number and plan?


Go ahead and send a private message to AT&T Customer Care below:

 

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

 

I don't blame you - I wouldn't want a phone number where I was getting harassed all the time. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 7 of 8
Community Manager

Re: Prepaid Balance in minutes

Hello again matrixblde.

 

Thank you for sending us a message, one of our Social Media Care managers will be contacting you soon to help.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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