Prepaid Account Question

Highlighted
Mentor

Prepaid Account Question

I just got a Gophone and paid for the first month upfront.  I haven't decided how to do future payments and have some questions.

 

1.  If I pay by credit card can I pay for multiple months in advance?  And if I decide to cancel service is the balance refunded?

 

2.  If I exceed the data limit is a new block of data automatically added and charge made if there are funds in the account or does data shut off until I manually buy more?

 

3.  If I need extra data is there a limit to how many blocks of data?

 

4.  If I decide to go to a contract plan is my prepaid balance transferred to that or is it one account?

 

Thank you,

 

Rick

Message 1 of 7 (2,683 Views)
Master
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Prepaid Account Question

Hey Rick,

1. Not sure if you can pay for multiple months in advance. IIRC, the way the automatic plan renewal system works is that it automatically renews your plan when it expires every month. If you decide to cancel service, be aware that charges/any remaining balance is NOT refunded.

2. Once data packages are used up, you have to manually add them. Kind of a good way to keep track of data usage. Smiley Tongue

3. There is no limit on purchasing data. Use as much as you think you may need.

4. Should you decide to move to a contract/postpaid plan, your balance will not be transferred over nor refundable. You could still keep your current phone number, but any remaining funds and services on the account would be forfeited.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 7 (2,605 Views)
Mentor

Re: Prepaid Account Question

Thanks for the info.  If I do decide to keep the service I will also change my wife's service to ATT prepaid.  If I do that do I have to keep up with two separate accounts?

 

Message 3 of 7 (2,568 Views)
Master
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Prepaid Account Question

Yes, you will have to keep track of two separate accounts, one for you, and one for your wife. Unfortunately, prepaid accounts cannot be tied together.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 7 (2,549 Views)
Community Manager

Re: Prepaid Account Question

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 

For more information on that go here.

 

I agree with Wild Banchi, it's better to keep your service on a month to month automatic renewal, rather than prepaying for few months in advance. You can technically do that, you can keep up to $400 on your balance at any time, and plan or feature charges will pull from that balance.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 7 (2,496 Views)
Master

Re: Prepaid Account Question


ATTDmitriyCM wrote:

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 


I was not aware of that. Thanks D! 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 6 of 7 (2,445 Views)
Mentor

Re: Prepaid Account Question


ATTDmitriyCM wrote:

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 

For more information on that go here.

 

I agree with Wild Banchi, it's better to keep your service on a month to month automatic renewal, rather than prepaying for few months in advance. You can technically do that, you can keep up to $400 on your balance at any time, and plan or feature charges will pull from that balance.

 

Thanks,

Dmitriy


Thank you for the information.

Message 7 of 7 (2,345 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.