Port #s from ATT Family Plan to Prepaid

Contributor

Port #s from ATT Family Plan to Prepaid

Hi,

 

We want to move from ATT family plan to Go Phone .10 plan. We ordered prepaid phones. My question is “Can we transfer our phone# to prepaid?” Can we do it online? 

Message 1 of 6 (1,749 Views)
Former Employee
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Port #s from ATT Family Plan to Prepaid

You can surely do that, keep in mind though that moving from postpaid to prepaid means terminating the contract if there is one and will charge you an early termination fee. As far as doing it online, I don't think you can, but not 100% sure. It can be done by phone by calling 1-800-331-0500 (obviously don't call from phones being transferred) or in person in store.

Message 2 of 6 (1,736 Views)
Contributor

Re: Port #s from ATT Family Plan to Prepaid

Main # on contract expired Dec 10 and the second # on contract expires January 15th.  CSR told my wife we can terminate contact now with no penalties and we suppose to get a phone call from ATT CSR this Saturday to do the transfer which we never got. 

Message 3 of 6 (1,732 Views)
Former Community Manager

Re: Port #s from ATT Family Plan to Prepaid

I'm sorry you didn't get the phone call you were promised. 

 

If you still need assistance with this, you're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 4 of 6 (1,727 Views)
Contributor

Re: Port #s from ATT Family Plan to Prepaid

Thank You. My wife got the call from CSR and the #s are ported. I don’t know if it was just a coincidence or you made her call us. 

Message 5 of 6 (1,711 Views)
Highlighted
Former Community Manager

Re: Port #s from ATT Family Plan to Prepaid

I wish I could take credit but I'm glad you were able to speak with her and get it taken care of!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 6 (1,709 Views)
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