Ordering online, help.

Good day @Qwertyiop11

I certainly understand your concern with our Samsung Galaxy Express Prime offer and I would be more than happy to help look into this for you.

The promotional offer requires the payment for the airtime card and the phone at the same time. You will want to make sure the Payment information matches the billing information on the account to avoid any potential errors.
 

You will want to check with your bank for any errors as well, which may be causing the delay. The airtime card may be included with the device if they were ordered together depending on stock within the warehouse, but they can be sent separately.
 

Let me know if there is anything else I could help out with!

Brett, AT&T Community Specialist

Well, i had already ordered everyt hi ng and my order was cancelled, I spent hours on the phone and talked to a man named Jerry, he told me there was some sort of internal error when the order was cancelled and there was some mention of an escalation team, but bottom line, he said they would be in touch the next day, and I haven't tecieved a call since. I just want the $45 card like I paid for. Can't you just add the money to my balance and not even send a refill card? This could have been resolved weeks ago.

Hey there @Qwertyiop11

 

I am sorry you have still not received your GoPhone airtime card.

 

So I can look into this issue for you, please send me a private message to @ATTMobilityCare with your name, order number, and a good contact number you can be reached at.

 

Looking forward to hearing from you! Thanks for reaching out.

 

Michelle, AT&T Community Specialist