Contributor
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3 Messages
Need Help with Expired Credits
I had 200+ usd left in my gophone account (expired date was Feb 21, 2014). I'm working in Thailand and will go back to US in April 2014. I tried to add credit several times but failed to login on my account. Can't not make an international call from my prepaid Thai phone. No AT&T email address to contact. Finally, I suscessfully added $100 to my gophone account today. Just found out that $200 were gone.
What can I do? Any ideas?
Accepted Solution
Official Solution
Wild Banchi
Master
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10.2K Messages
10 years ago
You could try to reason with AT&T once you return back to the U.S., but they will likely tell you the same thing. In the meantime, there only other way you would be able to contact AT&T is by submitting a private message here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @pinyohiso
Thank you for your private message, one of our managers will be contacting you as soon as possible to assist.
Dmitriy
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