My GoPhone wont send or receive text messages

Contributor

My GoPhone wont send or receive text messages

Two days ago i bought the $25.00 monthly rate plan which gives me 250 talk minutes and unlimtited messaging. Since then my phone hasn't been able to send or receive messages (my friends have tried to text me and I didn't get it and vice versa.) I called the 611 number to double check and it says that I have the plan and that i have the unlimited messaging. This is very frusterating and I would love to know how to fix this asap. 

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Employee
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: My GoPhone wont send or receive text messages

Hey there sammedica.

 

Please see if you can get a text message from AT&T.  Dial *777*2# and press send to see if you receive a text message back with your current message balance.

 

Please also check our Troubleshooting Topics and click on Text Messaging for additional support.

 

Thanks so much. ~Delia



Rethink Possible

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Message 2 of 8 (18,914 Views)
Master

Re: My GoPhone wont send or receive text messages

I bought a $25 refill card the same day as you and my service was working immediately. What phone are you using?

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 3 of 8 (18,898 Views)
Contributor

Re: My GoPhone wont send or receive text messages

[ Edited ]

I have the same problem, i dial *777*2# and the message says "0 messages remaining" I have $25 Monthly plan

Message 4 of 8 (18,857 Views)
Master

Re: My GoPhone wont send or receive text messages

[ Edited ]

ennaid0024 wrote:

I have the same problem, i dial *777*2# and the message says "0 messages remaining" I have $25 Monthly plan


Mine does the same thing, but my service activated immediately last Tuesday when I refilled my account. 

 

Try dialing *777*1# and check to see how many minutes you have remaining. Perhaps that could tell you if your service is active. If you have 250/how ever many minutes are left remaining, then your service is active. If it says 0 remaining, then your service may not have been activated, allowing you not to be able to send/receive text messages.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 5 of 8 (18,810 Views)
Community Support

Re: My GoPhone wont send or receive text messages

Hi ennaid0024,

 

We received your private message and one of our managers will be reaching out to help with your text messaging. 

 

Thanks!

 

Nicole K.

AT&T Customer Care

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Message 6 of 8 (18,748 Views)
Contributor

Re: My GoPhone wont send or receive text messages

I have the exact same problem, can't send or receive text messages, except that I tried the number to get how many messages I had left and it informed me that I had 191 out of 200 left. But still I cannot send or receive text messages from my contacts.

Message 7 of 8 (18,601 Views)
Contributor

Re: My GoPhone wont send or receive text messages

I'm having the same problem. Spent hours at att store and on phone w tech support myself. Got new SIM card, fixed the problem for less than a day then it's back to not sending texts or making calls. I called *777*2# and it says my remaining messages are 0, even though I just activated this phone 4 DAYS AGO on the $25 plan with unlimited texting. I'm rather irritated and will be making my 4th trip to att store in 4 days
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