Lost phone & SIM, can I still keep same number?

Lost phone & SIM, can I still keep same number?

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this works. 

Message 1 of 8 (18,552 Views)
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Employee

Re: Lost phone & SIM, can I still keep same number?

just go buy a new phone, grab a new SIM and you'll be able to keep your number
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8 (18,544 Views)

Re: Lost phone & SIM, can I still keep same number?

Even if I am just using Pay As You Go plan with a regular 3G/4G capable SIM (Not GoPhone branded SIM)? Once my phone and SIM arrive in the mail, how do I make it so I still have my same number once I activate my new SIM with my new phone? Is there anything I have to do? 

Message 3 of 8 (18,511 Views)
Employee
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Accepted by topic author justfallapart
‎09-30-2015 1:39 AM

Re: Lost phone & SIM, can I still keep same number?

You just call att and explain that you lost your phone and sim and need to activate a new one for your same number. As long as the gophone account is active no worries. ( and by active, I mean not cancelled, if you suspended it for lost/stolen, which you should do if you don't have device or sim, but suspended for lost/stolen is okay)
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8 (18,516 Views)
Contributor

Re: Lost phone & SIM, can I still keep same number?

[ Edited ]
I need to deactivate lost GoPhone now!At&t isnt open for business until 7am
Message 5 of 8 (684 Views)
ACE - Professor

Re: Lost phone & SIM, can I still keep same number?

@Kn1969 You really should open a new thread, but either way, the answer is the same.  By getting a new, activated SIM, your old one will no longer work.

If you need to lock/erase the old phone, that's a per-OS thing, usually done through a website, depending on the OS (not AT&T's site, typically it's the OS or phone manufacturer/distributor).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8 (674 Views)
Contributor

Re: Lost phone & SIM, can I still keep same number?

I no longer want the GoPhone account as i now have a plan and believe someone has found my phone and is using it now
Message 7 of 8 (671 Views)
ACE - Professor

Re: Lost phone & SIM, can I still keep same number?

@Kn1969Okay, simple enough, log into your account and disable the SIM/device.

If you want the number, don't completely shut it down, until you have ported it to another service.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 8 (632 Views)
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