Just got charged $0.20?

Tutor

Just got charged $0.20?

So I was just on my bed using my laptop when my phone vibrated. Got a pop-up saying my last transaction cost me $0.20. I didn't make any calls out, or get any incoming calls. I didn't get a text either except an AT&T Free Msg saying:

 

"Intl rate of $15.36/MB applies in this location, intl plans are available @ www.att.com/intlpkg or call +1 469-229-7000 ATT Free Msg"

 

My phone is from Alabama, but I'm in Canada right now. My mobile network is turned off, so I don't know why I just got charged for data. Anyone know why? or where I can check to see what the $0.20 was for? I've been here for about 3 weeks now, and I'm always connected via wifi, and mobile network has never been turned on. I haven't done anything differently, but I was just charged 20 cents for something...

 

I tried AT&T's "Contact Us" link, but it keeps telling me to log in to be able to ask them a a question, but I'm not allowed to log in because I'm on prepaid....Very frustrated. What can I do? I don't want to keep getting charged for random things I didn't use/do. 

Message 1 of 8 (2,553 Views)
Professor
Solution
Accepted by topic author chdx2
‎09-30-2015 1:39 AM

Re: Just got charged $0.20?


chdx2 wrote:

So I was just on my bed using my laptop when my phone vibrated. Got a pop-up saying my last transaction cost me $0.20. I didn't make any calls out, or get any incoming calls. I didn't get a text either except an AT&T Free Msg saying:

 

"Intl rate of $15.36/MB applies in this location, intl plans are available @ www.att.com/intlpkg or call +1 469-229-7000 ATT Free Msg"

 

My phone is from Alabama, but I'm in Canada right now. My mobile network is turned off, so I don't know why I just got charged for data. Anyone know why? or where I can check to see what the $0.20 was for? I've been here for about 3 weeks now, and I'm always connected via wifi, and mobile network has never been turned on. I haven't done anything differently, but I was just charged 20 cents for something...

 

I tried AT&T's "Contact Us" link, but it keeps telling me to log in to be able to ask them a a question, but I'm not allowed to log in because I'm on prepaid....Very frustrated. What can I do? I don't want to keep getting charged for random things I didn't use/do. 



You can check to see what the $0.20 was for by going here: http://www.att.com/shop/wireless/gophone_manageaccount.html

Message 2 of 8 (2,544 Views)
Tutor

Re: Just got charged $0.20?

Thank you for your reply. If I can bother you again, what exactly is "SMS Terminating"  I googled and came to the conclusion that I got an incoming text? But I didn't get any texts besides that "Free Msg" from AT&T. Do I get charged for AT&T's ads when I'm not in the country?

Message 3 of 8 (2,504 Views)
Highlighted
Professor

Re: Just got charged $0.20?

That's the telecom facility (Canadian) where the sms was delivered just before the sms arrived at your phone. My guess is that the sms is free anywhere in the US but there's a charge if the terminal point is outside the US.

Message 4 of 8 (2,497 Views)
ACE - Guru

Re: Just got charged $0.20?

Because your phone is roaming in Canada,using Rogers network!!
No free SMS!! If you don't like to get charge,
Just turn off your phone if you're in Canada or Mexico,
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8 (2,472 Views)
Tutor

Re: Just got charged $0.20?

Actually though, I got another AT&T ad today. But it didn't charge me. Checked my balance, same as last time I checked. So I don't understand. I have a smartphone, as needy as I sound, I can't not have it on. I have apps on that that I need for my daily schedule. I'll call AT&T if it happens again. Thanks for all your help. 

Message 6 of 8 (2,425 Views)
Professor

Re: Just got charged $0.20?


chdx2 wrote:

Thank you for your reply. If I can bother you again, what exactly is "SMS Terminating"  I googled and came to the conclusion that I got an incoming text? But I didn't get any texts besides that "Free Msg" from AT&T. Do I get charged for AT&T's ads when I'm not in the country?



You're welcome.

Message 7 of 8 (2,420 Views)
Tutor

Re: Just got charged $0.20?

Yep... i check that often i no longer get the warnings. .. which i want but i was chared $2 show usage on the 3rd and 5th and my sim was turned off so tell me how that happens?
Message 8 of 8 (488 Views)
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