How to send/recieve mms (pictures) on gophone fusion2?

Contributor

How to send/recieve mms (pictures) on gophone fusion2?

I just got a new go phone, a Fusion 2. I have the $25 per month plan with unlimited messaging/250 minutes of calling. It says the unlimited messaging includes unlimited picture messaging also. However, when i try sending a picture all it says it sending and it never gets sent. I read that i need my data turned on and i tried that and yes it works but isn't it supposed to let me do this without using my data? currently i have $5 worth on it, and i don't want to use that up.

So how do i get mms to work without using my data?

Message 1 of 13 (18,476 Views)
Expert

Re: How to send/recieve mms (pictures) on gophone fusion2?

[ Edited ]

The data used in sending and receiving picture messages is included in your unlimited messaging, it will not use your data plan. Your data connection DOES need to be turned on when you're trying to send or receive picture messages (MMS). You won't be able to send/receive picture messages without having your data conneection active. I'd suggest , in order to save on your $5 data plan, when you're not planning on sending/receiving pics, to turn your data connection off, just to be on the safe side.

 

Hope this helps.

 




 REGRET NOTHING~


     we live & learn~

Message 2 of 13 (18,450 Views)
Contributor

Re: How to send/recieve mms (pictures) on gophone fusion2?

what if it does appear to be using my data? I am using this traffic app and it shows that the data I have left decreased after sending a picture.
Message 3 of 13 (18,386 Views)
Expert

Re: How to send/recieve mms (pictures) on gophone fusion2?


fusion2 wrote:
what if it does appear to be using my data? I am using this traffic app and it shows that the data I have left decreased after sending a picture.

Sending a picture (MMS) should not use your data since it is included in whatever Messaging Plan that you have. If anything could be using your data, it's probably whatever traffic app that you're using. 

 




 REGRET NOTHING~


     we live & learn~

Message 4 of 13 (18,381 Views)
Explorer
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: How to send/recieve mms (pictures) on gophone fusion2?

Normal texts (SMS) use the voice network, MMS uses the Internet (data) to deliver the picture. The confusion seems to come in this case in the difference between how it works and how it's billed. The MMS will use data, and a data tracking app on your phone may record the data used, but it is not billed as such. The billing system sees an MMS message and bills it as a picture message, which in your case is included a part of your plan. Data is used, but not billed as data, as it is only being used for transmitting the picture. Hope this helps!
Message 5 of 13 (18,316 Views)
Contributor

Re: How to send/recieve mms (pictures) on gophone fusion2?

Thank you sooo much!

I have another question though, is there a way to make sure when i turn on my data to send/recieve a picture that nothing else such as facebook ends up using actual data thus charging me for internet?

would i have to just make sure i am logged out of everything for that to not happen or it is unlikely that apps would automatically try using my data in that short amount of time i need to keep it on?

Message 6 of 13 (18,260 Views)
Highlighted
Expert

Re: How to send/recieve mms (pictures) on gophone fusion2?

You definitely need to make sure you log out of fb. You can go to your apps and see which ones are running in the background and stop whichever ones that you don't want to be running. I check mine frequently because they do use data little bits at a time.

 




 REGRET NOTHING~


     we live & learn~

Message 7 of 13 (18,252 Views)
Contributor

Re: How to send/recieve mms (pictures) on gophone fusion2?

On my gophone I dont have data only talk and text but it worked the first day to send and recive pictures now it says downloadin when I get one and also says sending when I send but never does how do I fix this problem and I have no internet
Message 8 of 13 (15,092 Views)
Community Manager

Re: How to send/recieve mms (pictures) on gophone fusion2?

Hello @dezzy13 

 

A go phone line has to have at least a pay per use data plan to send and receive picture messages. Are you asking about the same phone you used to post on the forums? It says you're using a Samsung SPH-M830.

 

Thanks,

Dmitriy


Rethink Possible


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Message 9 of 13 (15,052 Views)
Teacher

Re: How to send/recieve mms (pictures) on gophone fusion2?

You don't need a data plan however the phone needs data access b/c mms doesn't work with wifi. If you have the old $2 daily, $25 monthly plan and had data access removed to avoid accidental pay per use data charge then mms will not work. To fix it call customer care ask to change your plan to the one that has no pay per use data. It's program to allow mms access with no issue. All you need to care about then is to ensure your device support mms, wifi turn off,device has correct mms apn. Note that there are just a few devices out there that will let you send / receive mms with wifi turn on. If you have unlimited msg with your plan then you should be able to get mms. Good luck!
Message 10 of 13 (15,026 Views)
Teacher

Re: How to send/recieve mms (pictures) on gophone fusion2?

They have 3 new plan that has no pay per use data and that will still let you have mms.it's very good for customers who use to incur accidental data charges and had to call to dispute those charges. They are $.10 per minute no ppu data /$2 daily no ppu data /$25 monthly no ppu data.
Message 11 of 13 (15,025 Views)
Scholar

Re: How to send/recieve mms (pictures) on gophone fusion2?

Dezzy if your using samsung go to settings then access point names. Check if there is ATT Phone, if thers none. Click the menu key then choose new apn
This is what you gonna write on the fields. The fields not listed here, just leave it blank

Name: ATT Phone
APN: Phone
MMSC: mmsc.mobile.att.net
MMSProxy: 172.26.37.1
MMS port: 80

Click menu key then save apn , choose ATT Phone. Turn your mobile data on in mobile network settings,you should be able to see 4g or 3g at top of phone. If not switch off phone, then switch on. See if it works. You need to turn mobile data connection, doesnt matter if you have data plan or not.
Message 12 of 13 (14,815 Views)

Re: How to send/recieve mms (pictures) on gophone fusion2?

I can't get multimedia picture sent to me. I am not receiving them I am not using messaging now I am using messenger to get them can't get them I received one there was to be four pictures.
Message 13 of 13 (454 Views)
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