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francesb's profile

Contributor

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1 Message

Friday, September 2nd, 2016 9:59 AM

How to find phone number of voicemail left on my gophone that I can't hear?

Usually when someone leaves a voice mail on my go phone their phone number appears.  This morning I had a voice mail that was left in middle of the night that I couldn't make out and no number appeared.  I couldn't figure out how to pull that number up.

 

thank you

Community Support

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230.7K Messages

8 years ago

Hello @francesb!

 

Awesome question! I will be happy to help!

 

It is possible that at the time that the call came through, it went straight to voicemail (service may have been momentarily interrupted, etc.). When dialing 1 to access you basic voicemail, dial 5 while listening to the message. It should give you the time, date, and phone number that the message came from!

 

If you have visual voicemail set up, it should show you the number it came from on the list. If not, the caller may have their caller ID blocked.

 

Check out our Device Support Center for more information about setting up visual voicemail (if your phone allows this feature). After selecting your make and model, choose Tutorials > Voicemail.

 

Let us know if you have any further questions or concerns! Have a wonderful day!

 

Kevin, AT&T Community Specialist

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