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Indiateri's profile

Contributor

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3 Messages

Thursday, January 12th, 2017 12:49 PM

How to find network connection in india

I just added the Asia India package to my existing gophone plan. I was told phone would work in India. Now I am here unable to connect. Can't call and no chat help available. How do I connect? I searched available networks but nothing works. What do I need to do? Desperate.

Professor

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1.9K Messages

7 years ago

Hi Indiateri. I'm sorry you're having troubles with your phone.

Check out this article, hope it helps.

https://www.att.com/support/article/wireless/KM1009436/

(edited)

Contributor

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3 Messages

7 years ago

I just had my husband call att from the USA regarding my issue. They told him that att does not have towers in India and no service, yet they sold me the plan and said I would have service. 

ACE - Expert

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64.7K Messages

7 years ago

@Indiateri The Asia/India package is for calling Asia/India from the US, not for calls when in Asia or India. Gophone does not support international roaming other than Canada and Mexico. Your gophone service will not work in India.

Contributor

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3 Messages

7 years ago

Thank you, customer agent told me my phone would work.

ACE - Sage

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116.6K Messages

7 years ago

@Indiateri

Based on what actual words when you asked?

 

What you got was an international calling package.

 

 

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