How do I get the PUK code for my GoPhone?

Contributor

How do I get the PUK code for my GoPhone?

[ Edited ]

I need PUK code for gophone. My brand new phone is locked up and I can't get  in Help,!!!!

 

 

<CM Edit - subject updated>

Message 1 of 13 (25,482 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

How do I get the PUK code for my GoPhone?

[ Edited ]

GoPhone accounts will not be able to retrieve the PUK online from myAT&T.

 

You will need to contact Customer Service by dialing 611 from your wireless phone or 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) from a landline phone.

 

Here's a link to the article with this information: http://www.att.com/esupport/article.jsp?sid=KB92584

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Message 2 of 13 (25,352 Views)

Re: How do I get the PUK code for my GoPhone?

What happens if your gophone is your only phone and it is locked? How do you call then? Do I just throw my phone away along with what I just paid to use it? I contacted the live chat at AT&T but was told I'm not a customer because I just have a gophone and try a retail store. I don't have a car and to get to the retail store would cost me more then my monthly gophone payment. Am I less of a person or customer to AT&T because I can only afford a gophone? Seems like it to me.
Message 3 of 13 (24,248 Views)
Former Community Manager

Re: How do I get the PUK code for my GoPhone?

I am sorry that you are in such dire circumstances. Do you have access to another phone that you can use? Perhaps a friend or relative will allow you to use their phone for a few minutes. 

 

You are welcome to send private message to ATTCustomerCare with your name, email address, phone number and the best time to contact you. They will request a number to contact you but if you do not have one, please let them know. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 13 (24,245 Views)
Highlighted

Re: How do I get the PUK code for my GoPhone?

I've sent AT&T customer care 3 emails already wit no response. If I had family and if they had phones don't you think I would have called with their phone instead of going through all of this? Seriously, what is it with AT&T treating people with gophones like their a lesser class of people?
I guess I'm going to have to throw away this useless phone and walk to the store to pay another $45 of money I don't have for another phone. Thanks AT&T you really know how to stick it to the little guy.
Message 5 of 13 (24,228 Views)
Former Community Manager

Re: How do I get the PUK code for my GoPhone?

I see that you send your first private message to ATTCustomerCare at about 8PM last night. 

 

Please give them some time to respond. It is not necessary to send multiple messages. They will help. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 13 (24,226 Views)
Master

Re: How do I get the PUK code for my GoPhone?

While I will admit that GoPhone customers receive very limited support, all you need [had] to do was call customer service and they could have taken care of you.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 7 of 13 (24,129 Views)
Contributor

Re: How do I get the PUK code for my GoPhone?

It isa. Weekend and i dont have a car or anything. I need my phone's sim card unlocked andc coustomer serviceisc is closwd but i need a puk code. HElP ME!!!!

Message 8 of 13 (22,434 Views)
Master

Re: How do I get the PUK code for my GoPhone?

Just wait a couple of hours until they open in the morning. You should be able to give them a call, then.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 9 of 13 (22,427 Views)
Mentor

Re: How do I get the PUK code for my GoPhone?

Youll have to call customer service for your puk code, be sure to write down la last four digit of your sim to verify that its the correct sim thay are going to provide you with the code,
-and down put anything on that codes cause ten unsucessfull attemps on that puk will make you simlock , if that happens nothing can be done on the sim and will need replacement
Message 10 of 13 (22,389 Views)
Contributor

Re: How do I get the PUK code for my GoPhone?

I feel the same way. I just think its rediculous that a phone payment is as much as a car note they are out of their minds. But I have to keep At&t because my father doesnt even know how to text and I can at least not run up all of his minutes. Its just obsurd the way the are treating the economically smarter customersIII

 

Message 11 of 13 (21,539 Views)
Contributor

Re: How do I get the PUK code for my GoPhone?

[ Edited ]
I think its crazy ridiculous that we have to call customer support for help with puk code. I mean obviously if we had phones thats what we would do. But like someone else mentioned above, i do not have any family and i live an hour away from my friends that would help me. And i CANNOT CALL THEM TO COME HELP ME BC I DO NOT HAVE A PHONE.
I HAVE NEVER HAD SUCH AN ISSUE WITH TRYING TO FIND INFORMATION ON A WEBSITE. IM VERY VERY MAD, UPSET, AND SO IRRITATED!!!!
Message 12 of 13 (7,639 Views)

Re: How do I get the PUK code for my GoPhone?

how are we supposed to CALL YOU WHEN YOU WONT LET US CALL ANYONE BECAUSE OUR SIM IS LOCKED! What KIND OF LOGIC IS THAT??  It's so conveinent fyi to walk around the neighborhood asking to use someones phone isnt it?   Imagine doing that for a second .  THIS IS STUPID why can't we get this stupid PUK CODE on the website

Message 13 of 13 (2,154 Views)
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