Contributor
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2 Messages
Gophone deactivated by mistake
My service was stopped when I was trying to set up auto pay and it changed my plan and ended my service before the end date. How can I turn it back on without paying for a whole other month of service?
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hey @OneLove11,
Good afternoon, and welcome to the Community Forums! Having your plan change without warning is definitely concerning, and I would be more than happy to look into this for you.
When changes are made to the GoPhone account, they will take effect immediately. I am very sorry for the inconvenience, and I would like to see if I can get the AutoPay and your plan set up for you.
I will be sending you a private message so I can gather some additional details for research, please be on the lookout for it. I look forward to hearing from you so we can get this resolved.
Have a great day!
Daniel, AT&T Community Specialist
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OneLove11
Contributor
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2 Messages
7 years ago
I also sent this to you in the private message but I wanted to post the solution to this problem so someone else knows what to do do in the sane situation!
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