Go Phone customer service?

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Go Phone customer service?

[ Edited ]

I tried to call up several times on the numerous "care" numbers---all the time it asked me to enter my cell number multiple times. Then there was no way to talk to a customer representative.All the numbers I tried were actually connected to the same AVR system. Its kind a geeting fooled by them.

 

The Virtual Support also sucks as it does not recognise any question I asked and the responses were all out of way.

 

ATT customer care really sucks.

 

 

Message 1 of 10 (3,914 Views)
Tutor

Re: ATT support sucks

Can anyone tell me how to talk to a ATT customer rep by phone.

Message 2 of 10 (3,914 Views)
Tutor

Re: ATT support sucks

The link given on top this page to connect to the Tech rep also does not work.

On entering the mobile number and passcode it gets redirected to the Account info page. I am getting fed up of this now...

 

Does any one know a better service provider!

 



Your Session is about to time out. To continue, please click here.
Session Times Out In :
 
 

GoPhone Account Login Redirect 

GoPhone Customers: Please choose the link below to access your GoPhone account.



Message 3 of 10 (3,913 Views)
Master

Re: ATT support sucks

I had suspected that you were using a GoPhone. Smiley Wink Yes, I can agree with you, AT&T's GoPhone customers are left out in the dark for support. It's so much more difficult to contact them versus a postpaid customer trying to reach them.

You can, in fact, be transferred to a live customer representative by dialing 611 from your GoPhone. Just keep repeating 'customer service' at every automated voice prompt and the system will eventuay give up and transfer you to a CS rep.

Another somewhat easier alternative is to contact AT&T customer service from a landline phone. The number is 1-800-331-0500.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 10 (3,901 Views)
Tutor

Re: ATT support sucks

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

Message 5 of 10 (3,886 Views)
Professor

Re: ATT support sucks

[ Edited ]

user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

 



It seems that you spoke the words, "Customer Service" over and over again when you heard voiced questions but you got nothing.

 

Message 6 of 10 (3,882 Views)
Guru
Solution
Accepted by topic author user99
‎09-30-2015 1:39 AM

Re: GoPhone service?

[ Edited ]

From 611 after the recording says more options, or number 4 on the keypad,  and starts to read off the list I hit 0 to get customer service.

Message 7 of 10 (3,874 Views)
Tutor

Re: ATT support sucks

Newbie, Yes finally I got through the customer service using '0' option.

Actually I was not using voice but dialled keypad to give my option---after entering wrong number a few times it mentioned about the '0' option, thats how I got through.

They should mention about '0' option in the main menu or atleast under the More options.

 

Anyhow thanks to everyone for their useful suggestions.

 

Message 8 of 10 (3,870 Views)
Guru

Re: ATT support sucks

Yeah I sorta stumbled upon the 0 option myself by just messing around. Anyway glad I could help!

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Master

Re: ATT support sucks


user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 


You're welcome.

Right, to get through, repeating 'customer service' after every voice prompt would have connected you to a live rep. The system would have given up and transferred you. Anyway, glad that you were able to contact them.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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