Double Charged??

Hi @Felica,

 

I understand how concerning it is seeing your bank account being double charged.  It will be my pleasure to help you!

 

Have the charges fully debited or are they still pending? If they are still pending, once it has gone through, the second one will usually be removed.

 

If both charges have been fully debited from your account, I recommend contacting your financial institution to have them refund the second charge. If both charges are still pending, please send a private message to @ATTMobilityCare. Within the message, please include your full name, account number, best method and time to reach you.

 

Please feel free to keep me updated!

 

Katherine, AT&T Community Specialist

Thank you it was accredited to my next month's bill, however later on I will buy the prepaid GoPhone cards it seems they are better to use than the automatic service I never have any issues with the card codes. Thank you for your time.

Hello again @Felica!

 

You are so very welcome and thank you for letting me know it was fully resolved! Please feel free to let us know of any other questions or concerns you may have in the future!

 

Have a fabulous day!

 

Katherine, AT&T Community Specialist