AT&T Community Forums

Disabling Autopay in 2017

I'm looking to disable Autopay on my Gophone. I was unable to locate where to do this in my account seeing as all the information on this website about it is outdated. I used a gophone card to add money into my account, assuming that after doing so I would be able to choose what plan I wanted to have for the month. To my surprise it autopayed the plan I was on already -- which isn't even the one I'd like to use.

Thanks,

Responses

ATTHelp

Community Support

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231.4K Messages

7 years ago

Hi @Myhair1080

I totally understand how important it is to disable Autopay from your GoPhone account. I am sorry you are having this issue and would be more than happy to help with this.

We have a great esupport article which provides steps on how to disable Autopay. You will want to Log in > select Home> Manage AutoPay > select End Autopay> Follow the prompts to confirm Cancellation of your AutoPay.

Have a great rest of your day!

Geovanni, AT&T Community Specialist

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