Device Unlock Form Does Not Recognize My Phone IMEI #

Device Unlock Form Does Not Recognize My Phone IMEI #

Hello,

 

I am a gophone customer and I was happy to see after research that AT&T does phone unlock request for gophone customers. I went on the portal but for some reason the portal does not recognize my IMIE number, I know I'm putting the correct one after dialing *#06# as instructed by the prompt but no success. Can anyon assist me please? thank you.

Message 1 of 8 (1,936 Views)
Community Manager

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

 

Hello @rlouischarles 

 

Have you been using the phone you're trying to unlock on your Go Phone account? In most cases the system doesn't recognize the IMEI because it was never put on the account, and it needs to be attached to your information for AT&T to locate it.

 

Thanks,

Dmitriy


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Message 2 of 8 (1,894 Views)

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

How do I add it to my account?
Message 3 of 8 (1,892 Views)
Community Manager

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

[ Edited ]

 

You'll want to either call Customer Care or stop by one of our corporate stores for assistance. Out team might be able to help as well, you can send us a private message by clicking here.

 

Thanks,

Dmitriy


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Message 4 of 8 (1,890 Views)

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

sorry what is customer care number? and do i just ask them to link my gophone account with my cell phone?

Message 5 of 8 (1,874 Views)
Community Manager

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

 

1-800-331-0500, they'll be able to help you out. You don't want to call from the phone in question here as you may need to power it off or restart it while working with them.

 

Thank you,

Dmitriy


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8 (1,855 Views)

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

thank you, i actually emailed customer care and i was able to get a quick response and resolution.

Message 7 of 8 (1,841 Views)
Community Manager

Re: Device Unlock Form Does Not Recognize My Phone IMEI #

Perfect, thanks for letting us know!

 

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (1,837 Views)
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