Tutor
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4 Messages
Defective GoPhone Exchange Question
I purchased a Cingular Flip phone as a Gophone at the Pleasant Hill,CA corporate store on 5/22/17. Yesterday when I was using the phone when I closed the flip; I heard a crack sound. I looked at the phone and noticed that the housing around the Right side hinge had cracked. I tried to to exchange the phone today at the Pleasant Hill store. I was told that I would have to pay a restocking fee; I asked why and was told that it is a policy. I was then told to keep using the phone tell it breaks and then buy a new one.
I had to buy another phone due to the crack getting bigger every time I opened and closed the flip.
Wanted to know if this is the policy; to charge the customer due to a defect in a product.
formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
It would be difficult to claim the break was a defect in manufacturing, which means it would be chalked up to physical damage. I would be surprised they would even agree to take it back at all.
A restock fee is always charged if the return is not for cause (defective phone)
The fee is $45 on a phone you can buy on Amazon for $20-$30. Not worth it.
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hippieelmo123
Tutor
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4 Messages
7 years ago
Went and bought a $25 flip phone at Best Buy instead of paying $50.00 on another one. New phone is made a lot better then the Cingular Flip was.
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