New Member
•
25.7K Messages
Credit/debit card refund
I have called the store concerning my refund the machine in store double charged my bank I finally got a hold of the manger to process my refund but he never informed me of long it will take for the $45:to get back on my bank card please help this has long wait
ATTHelp
Community Support
•
231.3K Messages
8 years ago
Greetings @LaLisa_0323!
Sorry for the trouble you had with that store machine! I’m glad they have the refund processing for you!
The refund should process within 24-48 hours, however it can still take up to 5 business days to appear on your account information.
Don’t hesitate to let us know if you still don’t receive any update by that time, we’re happy to help out!
Tim, AT&T Community Specialist
1
0
hiplease
Contributor
•
1 Message
6 years ago
I was told it would take 24-48 hours, so I asked, after 24 hours, if there was an update and I was told it was take 15 minutes. Then I waiting 30-45 minutes and chatted with staff again and was told it would take 24-48 from that time. Then I received a phone call and was apologized to about the misinformation about the 15 minutes and that it would take 24-48 from that time (about 10 minutes after the most previous time.) and then the rep said it would be on my account at midnight.
I cancelled because the original appointment was rescheduled by the tech. The second appointment, I was told I needed to allow access to a room in the basement that only the apartment complex manager has access to. The third appointment was a no show for the tech.
I've stayed up all night. It's 4:02AM and the refund is not in my account. Could you explain to me what is going on with my money? The services I requested originally were never even installed and I am still without my $100.
Thank you for your time
0
0
Monny1995
Contributor
•
1 Message
5 years ago
I call today bout my refund and they told me it will be refunded and they already refund me but how long does it take to appear on my bank account?
0
0