Contact someone to help with unauthorized transfer of money from GoPhone account?

Contributor

Contact someone to help with unauthorized transfer of money from GoPhone account?

I need to have someone to reach out to.  Multilple calls to the GoPhone customer service department brings lost of polite talk, but they promise to call back and never do.

Money has been taken off and when they told us one of the numbers it was going to, it was a prostitution Service in Mississippi.  

Why can't AT&T deal with this?

 

416 Views
Message 1 of 4
Community Manager

Re: Contact someone to help with unauthorized transfer of money from GoPhone account?

Hello, Keto Good1!

 

Thanks for posting. What you're describing is definitely unusual, and we would appreciate the opportunity to investigate further; please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Contact someone to help with unauthorized transfer of money from GoPhone account?

Need mailing address for AT&T.

Message 3 of 4
Highlighted
Community Manager

Re: Contact someone to help with unauthorized transfer of money from GoPhone account?

Hello, again!

 

To send us a message, click on the link provided above. It will automatically open up your private message function.

 

Let me know if you have any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Login to your GoPhone Account to check your balance, report a lost or stolen phone and manage your service!

Additional Support