Contributor
•
2 Messages
Charged the wrong GoPhone plan
Despite changing to the $30 gophone plan, I was charged the same $60 plan I was on before. How do I get this reimbursed?
Contributor
•
2 Messages
Despite changing to the $30 gophone plan, I was charged the same $60 plan I was on before. How do I get this reimbursed?
ATTHelp
Community Support
•
231.5K Messages
8 years ago
Hey @af1402!
I’m sorry to hear about the trouble you’ve had with your GoPhone plan! Unexpected charges are always frustrating!
Are you using AutoRenew to purchase the packages or was this an error with the manual package purchase?
We’re glad to investigate this with you, I appreciate you bringing this error to our attention!
Demetria, AT&T Community Specialist
0
0
af1402
Contributor
•
2 Messages
8 years ago
cost of the new plan. I have removed autorenew since the recent charge.
0
0