I called AT&T customer service to find out why I could not add unlimited text to my teenage daughter's phone just like I have every month. ($1 Mobile to Mobile plan.) The CSR stated that I could not do so until after midnight of the day the monthly unlimited text package expired. His english was so poor that it was impossible to have him understand that I have done the same thing every month for quite some time. I had even done the same thing on my other child's phone earlier in the evening. After waiting until after midnight, the options on my plan have now changed: unlimited text is not an option; I must buy a package.
No advance notice as to a plan change. No explaination.
It looks like messaging packages are only available for the 10 cents per minute plan. I'm very sorry for any inconvenience. Does your daughter use a lot of minutes? There is a $25 monthly plan that includes 250 minutes and unlimited texting, or a $2 per day (only on the days used) for unlimited talk and text, will any of those plans work for her?
Please let me know if you have any questions.
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