12-13-2013 10:09 PM
My go phone account is still active. I currently have an old flip phone that I've been using for years, and I'm considering getting a newer model go phone. It's such a hassel to change phone numbers though, so I want to make sure I can keep my number before I buy a new one. Can you transfer your number from one go phone to another? If so, what do I need to do to keep my number?
Solved! Go to Solution.
12-14-2013 2:09 PM
Thank you! That's what I needed to know. I wasn't sure if your phone number was tied to the sim card or not.
09-20-2014 7:07 PM
Well, I followed the instructions on the activation page and now I have a new phone number when all I wanted to do is to transfer the number on the go phone that I lost to this new go phone. How do I fix this?
11-02-2015 1:32 PM - last edited on 03-09-2016 3:06 PM by ATTMobilityCare
All you have to do is switch the SIM card from your old phone to the new phone.
If the old SIM card is no longer available (due to device loss) your new phone will likely include a SIM card, or you can purchase one from an AT&T. Then all you have to do is go to www.wireless.att.com/activations , select GoPhone Activation, and follow the on-screen instructions.
Update – AT&T Mobility
After looking at all of your feedback in the thread, we noticed that the link @julywashere helpfully provided (huge thank you to them for their solution) was directing our customers to our general activation page. We’ve updated the link to go directly to our GoPhone Activation page to avoid any confusion.
-Kevin, AT&T Community Specialist
08-13-2016 6:08 PM
08-20-2016 11:46 PM - edited 08-21-2016 12:13 AM
I just went through this same thing myself and what you don't want to do is click on the link referred to above (http://www.wireless.att.com/activations) for trying to activate a new go phone SIM card with your current number. If you follow the link above it will activate your new SIM card, but it will be with a new number because it's opening a new account for you. If your activating a new SIM card and wanting to keep it the same telephone number like myself, then you will want to call 1-800-331-0500 (To have your new sim updated to your account). This process can not be done on line and only through speaking with a customer service rep on the phone. I repeat you can not do this online!! I hope this helps :-)
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!