AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What shall I do?

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AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What shall I do?

I’ve recently changed my cell phone from the $60/month plan to a 10c/minute plan. But AT&T keeps charging me $60 each month even though their website clearly states that I don’t have the plan.

 

On the website I can’t log into the chat support. It sends me in a log-in loop. On the phone support I also can't get in touch with a representative. I’m sent in a loop of different voice robots. I’m in Europe now, so I can't walk into a store. (I’ve changed my plan because I’ll be abroad for the next 6 months.)

 

After spending two hours trying to get in contact with AT&T about these withdrawals, I had to call a AT&T store and pretend to want to buy a new product. That was the only way I could get past the computerized loops and in contact with an actual person. This sales representative told me that it’s not enough to change your plan; you have to make an additional change to your payment options too. He said I could do this on the website.

 

I’ve been searching the site for this special payment section, and I just can't find it. The search function also doesn’t show anything.

 

Someone please please help! I’m getting desperate here.

Message 1 of 5 (1,212 Views)
ACE - Professor
Solution
Accepted by MicCheck (ACE - Professor)
‎09-30-2015 1:39 AM

Re: AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What sha

The right side of the Account Summary page is "Account Refill". There is a link that says "Refill using credit card, debit card, or electronic check...click that link. That should open a new window/tab the says "Welcome to AT^T Payment Center. The first option is "Auto-Refill"...click that link or the work "go" in the gray bar. The "Auto-Refill" page will come up; click the link at the bottom that says "Edict Auto-Refill Settings". 

 

This will bring up a page where you can cheange the amount of your auto-refill.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5 (1,182 Views)
Contributor

Re: AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What sha

Great! Thank you very much MicCheck!!!

Now I only need to know how much I must pay in order for AT&T to not confiscate the $138 that is on the account.

 

My account details say that my balance will expire on 08/05/2014. There’s probably an amount to deposit that will keep my balance alive for a month, another amount that will keep it alive for a full year and so on.

 

Do you or any other here on the forum know how much I should pay to keep my balance alive?

Message 3 of 5 (1,156 Views)
ACE - Professor

Re: AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What sha

I wasn't sure, so I did some digging. Here's a post from  Wild Banchi last year:

 

http://forums.att.com/t5/Prepaid/Rate-plan-expiration-Prepaid-GoPhone/td-p/3493437

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5 (1,114 Views)
Master

Re: AT&T keeps charging me after I've changed plan, and I can't get in touch with them. What sha


MicCheck wrote:

I wasn't sure, so I did some digging. Here's a post from  Wild Banchi last year:

 

http://forums.att.com/t5/Prepaid/Rate-plan-expiration-Prepaid-GoPhone/td-p/3493437


Smiley Happy

 

Kudos for your digging and determination! 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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