Helpful Links

Give the Gift of AT&T Entertainment!

Give the Gift of AT&T Entertainment!
Setting up and using your entertainment gifts!

Have questions about AT&T Entertainment gifts, returns, or more? You’re in the right place!

We here at AT&T understand how frantic the holiday season can get! We appreciate how much energy is needed to pull off an amazing holiday and we want to do our part with these helpful holiday hot topics

The holiday season may be complicated, but your AT&T Entertainment Gifts don’t have to be!

NEW! Please join us on our Knowledge Sharing Session Unwrapped: Setting Up that New Device on Wednesday, December 27th (1-4pm ET / 12-3pm CT) to have our experts help you set up, activate and connect your AT&T holiday gifts!

Top Holiday Discussions

Who's HERE? Hallmark's Here!! Hallmark Channel (for the U-family and U200 and above packages) and Hallmark Movies and Mysteries (U-family and U300 and above packages) have been launched on AT&T U-verse TV. Throughout the week the channel will be launched on the U-verse App for tablets and smartphones and on Uverse.com. Get more U-verse Hallmark online here. Hallmark ... read more
For specific help wireless TV receivers, check out this post: How to troubleshoot your Wireless Receiver If you are having issues with: Receiver resets Loss of recordings Pixilation Freezing Or any of these error messages above, check out our steps below to resolve your U-verse TV service: Rebooting the receiver is the quickest way to resolve most service issues: Press... read more
Let’s be real. Everyone is streaming apps to watch their favorite shows and movies these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience. When you stream, we recommend a plan that will support streaming. 6mbps and above are recommended. Run a Speed Test to test your connection: ... read more
When you've received your U-verse Remote or if you''ve just got a new piece of equipment for your house, you will want to go through setting up your U-verse Remote. Simply go through the following articles: Programming your remote Programming your remote using the Setup Tool Check out these New Remote Features as well! If you are still having problems with your remote, ... read more
What you’ll get with DIRECTV Everywhere As the name suggests, DIRECTV Everywhere means you can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go*. This includes the latest blockbusters and hottest shows On Demand, shows recorded on your DVR Playlist (with the GenieGo), and even LIVE TV channels. *Mus... read more
What you’ll get with DIRECTV Everywhere As the name suggests, DIRECTV Everywhere means you can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go*. This includes the latest blockbusters and hottest shows On Demand, shows recorded on your DVR Playlist (with the GenieGo), and even LIVE TV channels. *Mus... read more
Check out some helpful tips above to setup a new television! -ATTDIRECTVCare
Enjoy the best picture format DIRECTV has to offer and watch your favorite entertainment come to life! DIRECTV is the first pay TV provider to bring you a dedicated 4K Ultra HD channel available 24/7! You can see travel shows, nature documentaries, and original series, in stunning 4K Ultra HD! Interested? Join the 4K resolution revolution and order! Features: Virtuall... read more
How To Quickly Resolve DIRECTV Issues You may infrequently experience a DIRECTV loss of service. You can normally resole DIRECTV loss of service by resetting the receiver, checking cable connections, and making sure your TV is on the right input. These steps can resolve most service loss listed below. Loss of service (picture and sound) Picture Pixilation and ... read more
There are a few things that can effect the Wireless Genie connection and On Demand downloads. Below you will learn what can affect the wireless signal and what you can do to resolve it. Receiver and Modem Environment Environment is key. It is important to keep the Wi-Fi receiver free and clear of electronics that may interfere with the wireless signal. We recommend havin... read more
Email, Mail Client, Website & Features Troubleshooting Checking our email is another way we communicate and it is very important! If you are having trouble with your email, not to worry, we have you covered. Below are some fixes for common email concerns and issues! If you have additional tips, please post them below! Maintenance Announcement Due to maintenance to ... read more
The Arris BGW210-700 is an advanced residential gateway that supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features. The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and high-speed data over broadband networks via high-speed Internet connectivity. The four Gigabit Ethernet ports can be separated in... read more