- edited 08-05-2019 10:54 AM by ATTCommunityTea
3 days ago I switched to FirstNet. We have 1-2 bars at best. Half of the time ‘No Service’ and 4G. Notifications are very late. As a first responder I Depend on reliable service. The first net service is horrible and not reliable. As soon as I can I am going back to the AT&T store in demand My old service. I do not recommend FirstNet to anybody who depends on good reliable cellular service.
07-17-2019 10:24 PM
Hi all! Looking to move from T-Mobile to ATT FirstNet and found this thread. Any UPDATES recently from those here having issues during most of 2018 into 2019 ??
Thanks in advance for the replies!
07-18-2019 4:46 AM
07-26-2019 9:15 AM
FIRST NET service does not work at all if you frequent Mexico regardless of what the mobile sales rep say, specifically in the San Diego Area. I recommend going to the local AT&T store on Dennery Road and speak will the sales staff their. They were great, fixed my problem by trouble shooting the no service in Mexico, stating that the FIRST
NET SIM card wont work. It was replaced with the basic AT&T SIM card and works great. DO NOT GET FIRST NET from their Mobile Reps (San Diego).
08-01-2019 5:21 PM
Check the color of your SIM card first! If the SIM is black, ask AT&T for an orange one. They will provision the orange SIM and your phone should authenticate to their commercial network while still providing you with prioritization and preemption. I am a first responder with about 10 years on the tech side and have been fairly involved in the slow but sure evolution of the FirstNet network (as an end user and account manager). Without boring you with the technical reasons why one SIM works differently than the other, I have found that my devices work much better with the Orange SIM. Eventually this will change as Band 14 becomes available on more towers. Now, if you are just in a weak AT&T region, nothing will help you. But if they have sufficient propagation in your region and your FirstNet device is performing poorly, my guess is that you need to ensure that you're running an orange SIM. Good luck, brother... Don't quit the network just yet. It will succeed but we are early in the game and our collective experience and feedback is important to get the network where it needs to be.
08-05-2019 12:54 PM
08-06-2019 7:26 AM
08-11-2019 5:38 PM
I don’t think I my last few messages posted on here. Anyway, my concern is that FN will boot me off of their unlimited plan after three consecutive months or using more than 22GB of data. Currently, on Verizon I can exceed the 22GB every month with no penalty other than possible prioritization behind other users during network congestion. By switching to FN I’d be setting myself up to be kicked off the unlimited plan in three months bc I go over 22GB every month. Any advice on if I should still switch or not?
- edited 08-12-2019 5:14 AM
I don’t think I my last few messages posted on here. Anyway, my concern is that FN will boot me off of their unlimited plan after three consecutive months or using more than 22GB of data. Why is that a concern? It’s unlimited to 22 gigs, then you are subject to reprioritization if network is congested. Some people are known to use 100 gigs a month without a problem. Why would you be kicked off first net or AT&T when that is their offer?
First net operates as priority during any emergency situation and your line would not be re-prioritized at that time and you can use as much as you like. If this is PERSON USE, not work related, you may be asked to document the usage.
Currently, on Verizon I can exceed the 22GB every month with no penalty other than possible prioritization behind other users during network congestion. How is that different from AT&T? It isn’t!
By switching to FN I’d be setting myself up to be kicked off the unlimited plan in three months bc I go over 22GB every month. Any advice on if I should still switch or not?
Are you seeing this somewhere in firstNet’s information that you are somehow limited to 22 GB/month in three consecutive months or they kick you out? It’s been rumored, but no one reports it happened. Yes you are held to the 22 GB reprioritization threshold, but only until there is an emergency.
08-12-2019 5:19 AM
Thank you for your recent posting. We appreciate your participation within the Business Community. Sorry to hear this. We will be glad to help with any concerns or issues you may be having. Please send me a private message by clicking here (https://soc.att.com/2Tpm8VW) and be sure to include the following details so I can help:
Social Media Manager
08-12-2019 5:39 AM
It’s literally in black and white on their website. You click rate plans and scroll to the bottom. I’ll even paste the link below to make it easy on ya.