© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Accepted Solution
acg08
Tutor
•
1 Message
11 years ago
The Sim card PUK number can only be obtained by contacting customer service. It is been my experience in the past, to obtain that number ahead of time and then make a notation of it in the notes section of your contact card. Once you activate the PUK number to secure your Sim card it will ask you to change the number. Once the number has been changed to something that you could easily remember, you should be fine and the only number that you would need would be the number that you had just changed it to. Should you forget your pin number for your Sim card, the ones that you had just changed it to and attempt to enter it three consecutive times, your phone will default to the original PUK number that was issued to that Sim card. That is when you will be forced to resort to the original PUK number, the one that you noted on your contact card. Thus avoiding having to contact customer support via your computer on a chat line and hoping that they are even open. This trick also puts you back into the game in a matter of a couple of minutes.
0
jmendez255
Tutor
•
6 Messages
13 years ago
Which unlock code are you looking for, phone or sim? And what device are you using?
0
schiang993_
Contributor
•
1 Message
12 years ago
my sim card. It is ask for puk number. What is it? Where I can find it?
0
h3llion33
Scholar
•
208 Messages
12 years ago
A PUK code is the unlock code for the SIM card. This can happen when you enter the device password wrong too many times. When the SIM card is locked, you have to enter the correct PUK code and then enter a new one. I think you need to reach out to att to get the code.
0
hafedsws
Contributor
•
2 Messages
9 years ago
0
0
Alexis
Employee
•
513 Messages
9 years ago
Hello hafedsws,
For information regarding the unlocking of devices and to submit your request please visit www.att.com/deviceunlock. If this is for a business device, go to www.wireless.att.com/bizdeviceunlock.
Should you need any further assistance you can certainly send me a private message by clicking here. Thanks for your participation on the Business Community.
Alexis
0
0