sim card not provisioned

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sim card not provisioned

It has been over a month since I added minutes. My phone says emergency call only, sim not provisioned, MM#2

 

Visit SIM Card Error for additional information.

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Message 1 of 8 (178,070 Views)
Mentor

Re: sim card not provisioned

Has it worked over the last month. Maybe it's deactivated?
Message 2 of 8 (178,064 Views)
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Solution
‎02-17-2016 12:11 PM

Re: sim card not provisioned

See if this page helps you should be able to login to your account from here if it's still active. My guess is your SIM isn't provisioned because the account isn't active. {edited - see below link for updated page}

 

 

 

 

Moderator Update:

 

Visit our updated SIM Card Error link for additional information.

Message 3 of 8 (195,727 Views)
Contributor

Re: sim card not provisioned

This happened to us the day after an AT&T person called to ask us to take a survey and in return we would receive a $40 credit on our bill. We were asked for our PIN for our AT&T account and we stupidly provided it and also stupidly verified our address. The number they called from was 800 331 0500 which according to the SIM Card Error link above is ATT Technical Support! After experiencing the "SIM card not provisioned" and "Emergency Calls Only" errors on our phone, we made a call to AT&T customer service and we were turned over to the Fraud Department who said the caller was not from AT&T and that our phone number had been transferred to another phone and our phone number was then used by this person to make International calls. They supposedly accomplished this by calling in, using our PIN and address and requested to switch the phone number to another line. Now we have to go to an AT&T store to get a new SIM card and tell our story yet again to the person at the AT&T store and wait to have it verified by AT&T's Fraud Department. I'm hoping AT&T is not going to try to charge us for this or try to sell us another phone! Also, we have to contact AT&T when the bill comes in to have the International calls we did not make credited to our account. Supposedly they cannot remove those charges right now. Makes no sense to me. AT&T knows that International calls were made by they can't remove those charges right now????

 

When I asked the AT&T fraud department how we could have known this call to us was fraudulent, AT&T stated that they will not request any of our information IF THEY CALL US. However, IF WE CALL AT&T, we do need to provide the PIN. We did not know this difference but we do now! Another thing that makes me mad is that there was no attempt by AT&T to contact us about this fraud.....we have two phone lines, why could they not call the other number on the account? Terrible.

Message 4 of 8 (31,286 Views)
Community Support

Re: sim card not provisioned

Hello @adrian_2

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help if you still need it.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Details of the request.

 

Thank you.

Chris

Social Media Manager

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8 (30,602 Views)
Contributor

Re: sim card not provisioned

hello I had a new s7 edge shipped to me because my old one was broken and when I got it I put the sim card from the old phone into the new one. Now the new one wont connect to wifi and I have went to my wifi company and put in the Mac address for the new phone. It still doesn't work. Any tips on how or what I may have done wrong? was I not supposed to put the old sim card into my new phone?

Message 6 of 8 (13,996 Views)
Contributor

Re: sim card not provisioned

Also how do I get my lock to be my fingerprint? I have went to settings and everything but thats not working either

Message 7 of 8 (13,994 Views)
Community Support

Re: sim card not provisioned

Hello @Nicoli36

 

 

Thank you for reaching out on our Business Community. Sorry to hear about the issues with your device I will be glad to help.

 

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

 

Please include the following information.

 

Full Name:

Preferred Contact #:

Preferred Time to be contacted (include time zone):

Email Address:

Account #:

IMEI #:

 

 

 

Thank you,

Lisa AT&T Social Media Manager

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (13,871 Views)
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