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can I get my iphone 7 unblocked to use with another carrier

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can I get my iphone 7 unblocked to use with another carrier

I was on an AT&T business account and had my number ported to my personal carrier once I retired. I wanted to use my IPHONE 7 verion IOS 12.0.1 on my personal Sprint account but the told me the phone was blocked. I have my password, is it possible to use this phone on a Sprint network and get it unblocked

 

Thanks

 

XXXX

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Message 1 of 3
Administrator

Re: can I get my iphone 7 unblocked to use with another carrier

Hello @Licrib00,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your device being blocked. You can submit an unlocked request at the following site  https://soc.att.com/2S6vODP  If you need any further help Please send me a private message by clicking here (https://soc.att.com/2S9YFaj)

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Employee

Re: can I get my iphone 7 unblocked to use with another carrier

you will also need to meet the requirements

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.

 Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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