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U-Verse Static IP setup and access problem

Tutor

U-Verse Static IP setup and access problem

I have a U-Verse business account with a static IP block. NVG599 modem/router. I have been trying to set up a server with 1 of my public static IPs since I had the service installed a week ago. I need help! I don't know if I done it right because I can't access the server via the static IP from the block on or off my network.(a 2nd router connected to the U-Verse router). Can someone point me to someone that can help me? I don't know if it matters, but I was able to access the server via the IP when it was on a private IP(192.xx.xx.xx) on the U-Verse network.

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Message 1 of 9
Employee

Re: U-Verse Static IP setup and access problem

Hi smjil,

 

Thank you for reaching out on our Business Community. I will be happy to get you some help. Please private message me by clicking here the following information, so I can further assist you.

 

Your Name:

Contact E-Mail:

Contact Number:

 

Thank you,

Chris

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Tutor

Re: U-Verse Static IP setup and access problem

Can someone please help? I don't need the semi-automatic replies(I did respond to it). I need help.

Message 3 of 9
Employee

Re: U-Verse Static IP setup and access problem

Hello smjil, I sent you a private message for additional information so we can create a ticket to get the situation escalated. Thank You. Chris
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Tutor

Re: U-Verse Static IP setup and access problem

I sent you my info. I need the proper steps for assigning a AT&T static IP from my purchased IP block to one of my servers and have it work.

Message 5 of 9
Employee

Re: U-Verse Static IP setup and access problem

Thank you for the information.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Tutor
Solution
Accepted by Anonymous
Accepted by Anonymous
‎08-26-2015 1:25 AM

Re: U-Verse Static IP setup and access problem

I was able to get this problem solved. A very knowledgeable business support tech talked me through the static setup procedures over the phone yesterday evening. After determining that I was doing it correctly, we came to the conclusion that the static IP block was bad. He replaced the block with a new and the new IPs are now working perfect! There doesn't seem to be any instructions on the procedure on the net yet. So if anyone needs them, private message me and I'll write them out for you.

Message 7 of 9
Contributor

Re: U-Verse Static IP setup and access problem

Please do share the instructions. I'm expecting a technician at the end of the week, and I've got a block of 5 IPs to setup.

Thanks.
Message 8 of 9
Highlighted
Contributor

Re: U-Verse Static IP setup and access problem

How is this a solution? Please explain what you did? Details. Settings.  It means nothing to say you have a solution that some random person did with some random setting thingy to get a "solution."

Message 9 of 9
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