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Small business 4G internet backup

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Small business 4G internet backup


Hi all,

 

I currently have U-verse and spectrum as backup. I read about 4G backup service from AT&T for business internet:

 

https://www.att.com/smallbusiness/explore/internetbackup.html

 

I called the business sales number mentioned on that page, and the CSR had no clue about this. I can call once more but I am afraid another clueless CSR will answer.

 

Anyone has more info about this? Does it need to have professional installation which will require another $99? Equipment fees? Do I need phone service also?

 

Thanks!

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Message 1 of 5
Administrator

Re: Small business 4G internet backup

Hello @hanahwy,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2QeWtRC

And include the following details:                                                                                           

  • Full Name:
  • Business Name on Account:
  • Phone number associated with the account:
  • Preferred Contact #:
  • Email address:

 

Thank you,

Nancy

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Tutor

Re: Small business 4G internet backup

Today a technician came and installed my new service. He had no clue about "internet backup". He just installed a regular internet service with an older modem. I was paying $42 total before for the U-Verse, and now I am paying $60 + taxes for the same kind of service with no backup option. Something is odd here. I cannot reach anyone who called me from President's office. 

 

 

Message 3 of 5
Tutor

Re: Small business 4G internet backup

Oh this is extremely frustrating. I called the small business support two times, noone has any clue about this service that was SUPPOSED TO BE installed today.

 

https://www.att.com/smallbusiness/explore/internetbackup.html

 

 

Message 4 of 5
Administrator

Re: Small business 4G internet backup

Hello Okan-

 

I just spoke with Adam, and he is going to call you shortly. Please allow him some time to research and call you.

 

Thank you,

Laura G.

Business Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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