Thank you for reaching out on our Business Community. This means that the SIM has not been provisioned for your line. You can call into our Customer Service department at 1-800-331-0500. Considering this is from your work, someone that is authorized may need to call in. Please feel free to send us a private message by clicking here if further assistance is needed with the following:
Social Media Manager
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.