Explore & discover

Helpful Links

Refund for prepaid activation card

Highlighted
Contributor

Refund for prepaid activation card

Purchased for senior on a fixed income, he decided to go with a less expensive service, but can't get card refund. I am his care giver, please respond! Lenore *** *** ***-****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

139 Views
Message 1 of 3
Administrator

Re: Refund for prepaid activation card

Hello @Chosen12,

 

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your prepaid card I'll be more than happy to assist. Please send me a private message by clicking here (https://soc.att.com/2QN1BHJ) and be sure to include the following details so I can help:

 

Account Details:

Email Address:

 

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Administrator

Re: Refund for prepaid activation card

Hello @Chosen12!

 

Currently, PREPAID refill cards, PINs, opened SIM Kits, and funds deposited into a PREPAID account are not refundable.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
Share this topic
Share this topic
Announcements...

Want peace of mind? Add the Mobile Protection Pack for Business. Open enrollment ends 3/31/19. Contact us for the details.

Additional Support