Explore & discover

Helpful Links

Call waiting and Voicemail


Call waiting and Voicemail

When someone calls our business number and we do not answer, it goes to our recorded message. However, if we are on the phone and receive a call from call waiting but do not pick up that 2nd call, they get a generic message stating that we have not yet set up our voicemail. How do we amend this? We only have one line. We have a Panasonic phone. 

Message 1 of 2

Re: Call waiting and Voicemail

Hello @dawaldman,


Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2YxJLMQ

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact:
Email address:


Thank you,

Laura G.
Social Media Manager


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic

Check out our AT&T Business Instagram page by visiting us HERE. Don’t forget to follow for updates and insights!

Additional Support