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Re: Call forwarding


Call forwarding

I've been trying to activate the call forwarding feature for about 2 weeks and have not been successful. When I try to contact the sales person Chris whom convinced me to switch, all the response I get is that he's "escalated" the request. And has no idea when it will be completed. 


I don't have any idea what's going on. We are losing a ton of business and we are a doctors office so when patients call with concerns they are not able to contact us. 

It is impossible to get an answer and have been looking into other non AT&T options. 

Message 1 of 2

Re: Call forwarding

Hello @kld0723,


Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2TfLrZQ

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Acct number:
Preferred Contact #:
Email address:

Did Chris give you a ticket number?:


Thank you,

Laura G.
Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
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