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Re: Telephone Lines for Multifamily

Tutor

Telephone Lines for Multifamily

Hi,

 

We have new telephone lines at an 188-unit apartment community and need to get them connected to the boxes outside at each building. Each box has the Bell Telephone Company telephone number, so ATT would be responsible for the maintenance and re-connections. What department can assist in getting these lines connected? Who do I need to talk to?

 

I've been on the phone with several operators, but they don't know who can help and engineering has been non responsive. I look forward to hearing back from someone who can assist.

 

Thank you

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Message 1 of 8
Administrator

Re: Telephone Lines for Multifamily

Hello @234SPT,

 

Thank you for reaching out on our Business Forum. We will be happy to help! In order to further assist, please send us a private message by clicking here and provide the following information.

 

Contact Name:

Contact Number:

Email Address:

Business Name:

Full Project Address:

Details of the request including size and scope of the project:

Business or Residential:

 

Thank you,

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Tutor

Re: Telephone Lines for Multifamily

I sent the private message yesterday. What is the time frame to expect a response?

Message 3 of 8
Administrator

Re: Telephone Lines for Multifamily

Hello Rachel,

Thanks for providing that information. I will be contacting the appropriate team for further assistance in regards to reconnecting the telephone line.

I will update you once I hear a response back.

We appreciate your patience.

Mihai AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Administrator

Re: Telephone Lines for Multifamily

Hello Rachel,

Thanks for your patience. Due to the nature of this request, please contact our main business office at 1-800-288-2020.

Should you need help with anything else, please don't hesitate to reach back out.

Mihai AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8
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Tutor

Re: Telephone Lines for Multifamily

What department can assist? I've been transferred to several different departments, the operators don't understand what I'm asking and how to help. I need maintenance or technical support in getting these lines hooked up. Is there a representative in the Dallas are who can go out to the property and assess the best path forward?

Message 6 of 8
Tutor

Re: Telephone Lines for Multifamily

Hi,

 

I haven't had any feedback about resolving this. Can someone at ATT respond and assist???

Message 7 of 8
Administrator

Re: Telephone Lines for Multifamily

Hello @234SPT

 

We will look into the request.  We apologize for asking again.    Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Details of the request.

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8
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