romeopapa2310's profile

Tutor

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5 Messages

Sunday, July 27th, 2014 8:59 PM

only 3 HD feeds?

Why am I only getting 3 HD feeds? I am on a 55M profile, running 45 M internet. Installer or installers insured me I had 4 HD feeds but I have only 3. How do I get this changed?

ACE - Expert

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34.7K Messages

10 years ago

1) Have you confirmed this on the system options that you have only 3 HD streams?

 

Menu > Options > System Options > System Resources

 

 

 

Tutor

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5 Messages

10 years ago

yes

Expert

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20.4K Messages

10 years ago

If you can, download SomeJoe's Uverse Realtime: http://www.uverserealtime.com/

Then post (using the little tree on the reply page) these screenshots:
IP Profile
Bitloading
Error Table
Coax/HPNA (if there is anything showing up)

Works on Windows, not Mac unluckily. These will show us info to diagnose. Hide your personal info on the Config page of Realtime. 😉

 

Chris

_______________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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5 Messages

10 years ago

I can not get UV Realtime to connect to my Gateway. If I am correct it will not connect to a NVG589 gateway. I have a bonded pair at 2100'.

DSL Status

  Line 1 Line 2  Downstream Upstream Downstream Upstream

Line StateUpUp
Downstream Sync Rate (kbps)3061524613
Upstream Sync Rate (kbps)30403040
Downstream Max Attainable Rate (kbps)5945244868
Upstream Max Attainable Rate (kbps)120089762
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)20.725.017.020.1
Line Attenuation (dB)32.522.932.722.3
Output Power(dBm)14.56.214.56.4
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors29807235254115
CRC Errors0000

 

These are the stats from the gateway.

ACE - Expert

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34.7K Messages

10 years ago

You have the 55 Mbps profile, so I can't see any reason why you shouldn't have a 4 HD stream profile to go with it.  And, no, the NVG 589 is not supported by UVrealtime at this time.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Tutor

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5 Messages

10 years ago

just did thanks for the help

Scholar

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104 Messages

10 years ago

I had 4HD 0SD for over a year and never had a issue or problem, then my DVR hard drive went bad so I had to get a replacement. Since then I was bumped down to 3HD/1SD and customer service will not budge at all. It was hard enough to get by with 4 HD streams in my house hold. 3 is no go.

Community Support

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6.7K Messages

10 years ago

Hi @jhy1978,

 

I am sorry about the inconveniences. We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Tutor

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5 Messages

10 years ago

Already fixed

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