Contributor
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2 Messages
new user need some help.
New to uverse and not getting the expected performance. the install took from 9:00 am to 7:30pm to get it to work. New house with all new wiring. I have the 18mb internet plan and not getting anywhere close. at best 6 down and .9mb up. I'm hoping the experts can take a look at these screenshots and offer any advice before i call tech support. I really like the features but need more speed when I work from home.
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SomeJoe7777
Expert
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9.4K Messages
11 years ago
It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.
You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.
There is also the possibility that your line may be getting interference. Possible sources include:
* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station
Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.
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jcalisi
Contributor
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2 Messages
11 years ago
SomeJoe7777 thanks for your help. I have a tech coming out today hopefully it will be easly addressed. I like the service and don't want to go back to comcast.
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