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Posted Oct 13, 2012
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how do i block a number that is not 7 digits long?

Someone has been calling, at all hourz (usually between 1am and 4am. There is never anyone on the line. The caller ID shows 10-119-2529 or variations of 9-2529, which is less than what is required to place them on the call blocking list. How can I block this nussance caller?

Someone has been calling, at all hourz (usually between 1am and 4am. There is never anyone on the line. The caller ID shows 10-119-2529 or variations of 9-2529, which is less than what is required to place them on the call blocking list. How can I block this nussance caller?

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Oct 13, 2012 12:57:26 PM
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ACE - Expert

You can only enter 10 digit numbers in the blocked numbers list.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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how do i block a number that is not 7 digits long?

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Oct 13, 2012 12:57:26 PM
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ACE - Expert

You can only enter 10 digit numbers in the blocked numbers list.

You can only enter 10 digit numbers in the blocked numbers list.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: how do i block a number that is not 7 digits long?

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Oct 5, 2013 10:38:19 AM
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Restating the deficiency is not a "solution"  How can this be considered a valid answer?

Restating the deficiency is not a "solution"  How can this be considered a valid answer?

Re: how do i block a number that is not 7 digits long?

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Oct 5, 2013 10:40:58 AM
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I too have this problem except in my case the number shows up a "1".  This is one additional reason to move away from having a home phone number.  At least my mobile phone allows me to block any nuisance callers.  The "Do Not Call List" is ineffective.

I too have this problem except in my case the number shows up a "1".  This is one additional reason to move away from having a home phone number.  At least my mobile phone allows me to block any nuisance callers.  The "Do Not Call List" is ineffective.

Re: how do i block a number that is not 7 digits long?

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Oct 5, 2013 11:08:12 AM
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Hey AART12,

If you have less than 20 people who call you, you might consider listing them as acceptable people...  so rather than listing the numbers of the people that you don't want to hear from, list the numbers of people you do want to hear from.  I think this is the approach that I'm going to take.  It'll work for those near & dear, but sorry to Great Aunt Arf Arf...  She'll be blocked. :-(

Hey AART12,

If you have less than 20 people who call you, you might consider listing them as acceptable people...  so rather than listing the numbers of the people that you don't want to hear from, list the numbers of people you do want to hear from.  I think this is the approach that I'm going to take.  It'll work for those near & dear, but sorry to Great Aunt Arf Arf...  She'll be blocked. :-(

Re: how do i block a number that is not 7 digits long?

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Oct 5, 2013 11:47:55 AM
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ACE - Master

Get something like this: http://www.ebay.com/itm/like/161096922258?lpid=82  It blocks 1200 numbers.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Get something like this: http://www.ebay.com/itm/like/161096922258?lpid=82  It blocks 1200 numbers.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: how do i block a number that is not 7 digits long?

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Dec 5, 2013 5:03:40 PM
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A work around really is not acceptable. The software should allow for numbers that are not 7 or 10 numbers. The Telemarketers, etc. have figured out how to call with unusual number strings. AT&T should be ahead of them and figure out a way for us to block these other numbers. 

 

As a former customer service manager, telling the customer it has be xx (in this case 10 digits) does not increase customer satisfaction. At a bare minimum we should know when there will be software fix or upgrade to handle this situation.

 

AT&T gets a "F" on this one.

A work around really is not acceptable. The software should allow for numbers that are not 7 or 10 numbers. The Telemarketers, etc. have figured out how to call with unusual number strings. AT&T should be ahead of them and figure out a way for us to block these other numbers. 

 

As a former customer service manager, telling the customer it has be xx (in this case 10 digits) does not increase customer satisfaction. At a bare minimum we should know when there will be software fix or upgrade to handle this situation.

 

AT&T gets a "F" on this one.

Re: how do i block a number that is not 7 digits long?

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Dec 5, 2013 5:07:07 PM
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This post has a link to eBay with sales for a $59.99 Call Blocking device. Why should anyone have to buy one of these if the ATT Call Blocking Service worked? By "worked" I am allows non 7 and 10 digit numbers to be entered.

 

This is an expensive workaround. Who knows if it works and to me it is totally unacceptable. There are other telephone service providers in town.

This post has a link to eBay with sales for a $59.99 Call Blocking device. Why should anyone have to buy one of these if the ATT Call Blocking Service worked? By "worked" I am allows non 7 and 10 digit numbers to be entered.

 

This is an expensive workaround. Who knows if it works and to me it is totally unacceptable. There are other telephone service providers in town.

Re: how do i block a number that is not 7 digits long?

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Feb 11, 2014 1:34:36 PM
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I completely agree that it is absolutely unacceptable that a device cannot specify a number that the network with which it was designed to work can send.  The correct fix, of course, would be to have the anonymous-call blocking feature include bogus numbers in its definition of "anonymous", or simply to refuse to ring at all, since - unlike anonymous calls - there is never any valid reason for doing this (As it stands, AT&T would not have a credible defense to a claim of allowing commercial callers to do this precisely so that they can get around the blocking features).

 

Because many telemarketers respond to being blocked by simply using another number, twenty numbers is a laughable limit.  In fact, because some telemarketers choose different numbers with each call, a much more robust solution is needed.  

 

First, it should be possible to specify a pattern of numbers to reject in addition to the whitelist approach, which is actually quite viable given that I have voicemail - the first time a new number calls, it would be shunted to voicemail until I add it; that is how I handle unknown numbers manually now - I don't answer calls from any number I don't know.  But here is where two other annoying features come into play:  again, twenty numbers is nowhere near enough; second, adding to the list should be a direct option from any place the number is listed, either on the web interface or in voicemail, rather than having to copy from one page into another form.

 

Please remove the marking that designates the original reply as a solution - it was not, and it is especially offensive given that more space was spent bragging about the poster than on actually giving the non-answer which showed a lack of attention to the actual question and was inaccurate to boot (while it is true that only ten-digit numbers are stored, seven digits can be entered because the local area code is prepended).

 

I completely agree that it is absolutely unacceptable that a device cannot specify a number that the network with which it was designed to work can send.  The correct fix, of course, would be to have the anonymous-call blocking feature include bogus numbers in its definition of "anonymous", or simply to refuse to ring at all, since - unlike anonymous calls - there is never any valid reason for doing this (As it stands, AT&T would not have a credible defense to a claim of allowing commercial callers to do this precisely so that they can get around the blocking features).

 

Because many telemarketers respond to being blocked by simply using another number, twenty numbers is a laughable limit.  In fact, because some telemarketers choose different numbers with each call, a much more robust solution is needed.  

 

First, it should be possible to specify a pattern of numbers to reject in addition to the whitelist approach, which is actually quite viable given that I have voicemail - the first time a new number calls, it would be shunted to voicemail until I add it; that is how I handle unknown numbers manually now - I don't answer calls from any number I don't know.  But here is where two other annoying features come into play:  again, twenty numbers is nowhere near enough; second, adding to the list should be a direct option from any place the number is listed, either on the web interface or in voicemail, rather than having to copy from one page into another form.

 

Please remove the marking that designates the original reply as a solution - it was not, and it is especially offensive given that more space was spent bragging about the poster than on actually giving the non-answer which showed a lack of attention to the actual question and was inaccurate to boot (while it is true that only ten-digit numbers are stored, seven digits can be entered because the local area code is prepended).

 

Re: how do i block a number that is not 7 digits long?

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Feb 12, 2014 4:47:19 PM
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AND... isn't it interesting if you use a feature such as Do Not Disturb, which gives all callers a busy signal - then the numbers who tried to call, but were "blocked" don't show up on your Call Log.  AT&T has figured out that people will use thie DND, set it to give a "splash" ring and then check their Call Log and call Great Aunt Betty back.  Now if you set it to one of the services that gives out the "This number is not accepting calls from you, click" - then you get to see who called and was dis'd by checking your call log.  But then you have Great Aunt Betty calling and getting that message and then calling all the relatives and crying that she has been blocked.  Or worse - your employer or something like that.  Why is it that only one SOME of the setings do you get to see who was blocked or forwarded, etc - but not on all?  Hmm.  Bravo AT&T.  Getting a kick back from the filthy telemarketers are we?

AND... isn't it interesting if you use a feature such as Do Not Disturb, which gives all callers a busy signal - then the numbers who tried to call, but were "blocked" don't show up on your Call Log.  AT&T has figured out that people will use thie DND, set it to give a "splash" ring and then check their Call Log and call Great Aunt Betty back.  Now if you set it to one of the services that gives out the "This number is not accepting calls from you, click" - then you get to see who called and was dis'd by checking your call log.  But then you have Great Aunt Betty calling and getting that message and then calling all the relatives and crying that she has been blocked.  Or worse - your employer or something like that.  Why is it that only one SOME of the setings do you get to see who was blocked or forwarded, etc - but not on all?  Hmm.  Bravo AT&T.  Getting a kick back from the filthy telemarketers are we?

Re: how do i block a number that is not 7 digits long?

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Feb 12, 2014 4:56:34 PM
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What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.

What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.

Re: how do i block a number that is not 7 digits long?

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Feb 24, 2014 3:54:33 PM
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This is NOT a solution. This is just reinterating that the system isn't ready for primetime. I SHOULD be able to go to 9910 on my TV and click "block this number". I should not have to go online, log in, find the right page, and then figure out how to enter 7 or 10 digits when I only have 1. Blocking Anonymous calls won't work - this has a caller ID. It's just blank. Or "Private". And the phone number is unabailable or "1" Private Unavailable 02-23-14, 4:51 PM 0:41 Private Unavailable 02-23-14, 11:10 AM 0:33 Unavailable 1 02-22-14, 2:11 PM 0:03 Unavailable 1 02-20-14, 7:51 PM 0:04 Unavailable 1 02-20-14, 7:25 PM 0:03 Unavailable 1 02-19-14, 7:48 PM 0:04 Unavailable 1 02-05-14, 7:17 PM 1:07 Unavailable 1 02-04-14, 7:27 PM 0:03 Private Unavailable 01-31-14, 6:58 PM 1:10 And, all my relatives use caller ID blocking. So, I can't do that. And, call screening is great - except that I need more than 20 numbers. This is a NON solution. The hackers are getting smarter. I would hope that AT&T could keep up?
This is NOT a solution. This is just reinterating that the system isn't ready for primetime. I SHOULD be able to go to 9910 on my TV and click "block this number". I should not have to go online, log in, find the right page, and then figure out how to enter 7 or 10 digits when I only have 1. Blocking Anonymous calls won't work - this has a caller ID. It's just blank. Or "Private". And the phone number is unabailable or "1" Private Unavailable 02-23-14, 4:51 PM 0:41 Private Unavailable 02-23-14, 11:10 AM 0:33 Unavailable 1 02-22-14, 2:11 PM 0:03 Unavailable 1 02-20-14, 7:51 PM 0:04 Unavailable 1 02-20-14, 7:25 PM 0:03 Unavailable 1 02-19-14, 7:48 PM 0:04 Unavailable 1 02-05-14, 7:17 PM 1:07 Unavailable 1 02-04-14, 7:27 PM 0:03 Private Unavailable 01-31-14, 6:58 PM 1:10 And, all my relatives use caller ID blocking. So, I can't do that. And, call screening is great - except that I need more than 20 numbers. This is a NON solution. The hackers are getting smarter. I would hope that AT&T could keep up?

Re: how do i block a number that is not 7 digits long?

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Feb 24, 2014 3:59:20 PM
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WWG wrote:

What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.


HEY! what about having a setting that blocks all phone numbers that are not in your Address Book? Much as it offends me to put an addressbook online, at the mercy of AT&T, it would be a better solution that limiting us to 20 "good" numbers. On the other hand, if you ALLOWED us to add the "bad" numbers to an addressbook, and then ALLOWED us to block all numbers in that addressbook, then we have a solution that would work.

WWG wrote:

What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.


HEY! what about having a setting that blocks all phone numbers that are not in your Address Book? Much as it offends me to put an addressbook online, at the mercy of AT&T, it would be a better solution that limiting us to 20 "good" numbers. On the other hand, if you ALLOWED us to add the "bad" numbers to an addressbook, and then ALLOWED us to block all numbers in that addressbook, then we have a solution that would work.

Re: how do i block a number that is not 7 digits long?

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Feb 25, 2014 7:09:50 AM
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You could also use the "exclusive call forwarding" feature on your phone to stop twenty more calls from coming in. I picked a number from my call log that I know is a robo caller and forward other robo calls to it. This seems to be working for now.

You could also use the "exclusive call forwarding" feature on your phone to stop twenty more calls from coming in. I picked a number from my call log that I know is a robo caller and forward other robo calls to it. This seems to be working for now.

Re: how do i block a number that is not 7 digits long?

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Feb 28, 2014 7:33:01 AM
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I forgot to mention in my previous post another solution for unwanted calls...a whistle or air horn. Answer the call with a blast from either. This also seems to be working for now.

I forgot to mention in my previous post another solution for unwanted calls...a whistle or air horn. Answer the call with a blast from either. This also seems to be working for now.

Re: how do i block a number that is not 7 digits long?

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Feb 28, 2014 9:31:56 AM
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I recently tested using "Exclusive Call Forwarding" once the limit is reached for blocked numbers. In the call logs the calls will show as incoming with a duration of 0:00.  For the forwarding number I will be using the phone registration number for the National Do Not Call registry 888-382-1222 since that should never be reused.

 

Regarding the limit of 20 numbers for the "Call Blocking" list, I discovered that after 15 numbers are entered you can try to add another but it is not added to your list!  There is no error message so if you don't check your list you'd never know.  I discovered this earlier this week.  If the the limit is now 15 numbers, it would be nice if the feature description would read 15 instead of 20 and an error message provided when the 16th number is attempted to be added.

I recently tested using "Exclusive Call Forwarding" once the limit is reached for blocked numbers. In the call logs the calls will show as incoming with a duration of 0:00.  For the forwarding number I will be using the phone registration number for the National Do Not Call registry 888-382-1222 since that should never be reused.

 

Regarding the limit of 20 numbers for the "Call Blocking" list, I discovered that after 15 numbers are entered you can try to add another but it is not added to your list!  There is no error message so if you don't check your list you'd never know.  I discovered this earlier this week.  If the the limit is now 15 numbers, it would be nice if the feature description would read 15 instead of 20 and an error message provided when the 16th number is attempted to be added.

Re: how do i block a number that is not 7 digits long?

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Feb 28, 2014 9:44:24 AM
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RSAdotdotdot wrote:


Regarding the limit of 20 numbers for the "Call Blocking" list, I discovered that after 15 numbers are entered you can try to add another but it is not added to your list!  There is no error message so if you don't check your list you'd never know.  I discovered this earlier this week.  If the the limit is now 15 numbers, it would be nice if the feature description would read 15 instead of 20 and an error message provided when the 16th number is attempted to be added.



I do not find this to be true.  To test your observation, I deleted one number (taking my blocked calls down to 19) and added another.  I had and still have 20 numbers blocked.


RSAdotdotdot wrote:


Regarding the limit of 20 numbers for the "Call Blocking" list, I discovered that after 15 numbers are entered you can try to add another but it is not added to your list!  There is no error message so if you don't check your list you'd never know.  I discovered this earlier this week.  If the the limit is now 15 numbers, it would be nice if the feature description would read 15 instead of 20 and an error message provided when the 16th number is attempted to be added.



I do not find this to be true.  To test your observation, I deleted one number (taking my blocked calls down to 19) and added another.  I had and still have 20 numbers blocked.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: how do i block a number that is not 7 digits long?

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Feb 28, 2014 9:55:34 AM
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Just tried adding more than 15 #s and It's obviously fixed now. If it was never "broken" then I'm obviously crazy, but I'm sure it was only accepting 15 a few days ago. Sorry for the confusion.
Just tried adding more than 15 #s and It's obviously fixed now. If it was never "broken" then I'm obviously crazy, but I'm sure it was only accepting 15 a few days ago. Sorry for the confusion.

Re: how do i block a number that is not 7 digits long?

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Jun 21, 2014 5:39:56 PM
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What I would like to do is have a list of numbers that rings my home phone and the rest go directly to voice mail. Most telemarketers do not leave a message so it would not be a problem. If I forget to add "Aunt Fanny" to my list she could leave me a message, I could call her back and add her to the list. As it works now, if you allow the 20 calls, the other callers get the message that their number is blocked and you don't know that "Aunt Fanny" was trying to get a hold of you.

What I would like to do is have a list of numbers that rings my home phone and the rest go directly to voice mail. Most telemarketers do not leave a message so it would not be a problem. If I forget to add "Aunt Fanny" to my list she could leave me a message, I could call her back and add her to the list. As it works now, if you allow the 20 calls, the other callers get the message that their number is blocked and you don't know that "Aunt Fanny" was trying to get a hold of you.

Re: how do i block a number that is not 7 digits long?

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Jun 21, 2014 6:51:41 PM
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All of a sudden the calls with a caller id number of "1" are being blocked for me. Yea!  In my experience these are always Republican political calls and it is very frustating not being able to block them.  

 

Anybody else notice that these are being blocked?  Since the phone rings one time and then stops I believe it must be the nomorobo service that I signed up for a while ago that has started blocking the "1" calls. nomorobo uses simulaneous ringing to identify numbers on their blacklist to answer and then hangup.

All of a sudden the calls with a caller id number of "1" are being blocked for me. Yea!  In my experience these are always Republican political calls and it is very frustating not being able to block them.  

 

Anybody else notice that these are being blocked?  Since the phone rings one time and then stops I believe it must be the nomorobo service that I signed up for a while ago that has started blocking the "1" calls. nomorobo uses simulaneous ringing to identify numbers on their blacklist to answer and then hangup.

Re: how do i block a number that is not 7 digits long?

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Sep 11, 2015 5:52:21 PM
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I am receiving calls from the numbers thatvare "blocked." What's up with that?

I am receiving calls from the numbers thatvare "blocked." What's up with that?

Re: how do i block a number that is not 7 digits long?

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