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Posted Mar 3, 2014
5:34:11 PM
edges of display cut short?

Hello everyone,

I am a bit confused as to why U-verse seems to cut off the outer 2 inches (roughly) from each side of the screen.  It does not matter if I have the resolution set to SD, "wide" SD, 720dpi or 1080dpi, each time it makes no difference.  The edges all seem to be cut short, and in their place is black, like a picture frame.  Yes, the TV can handle all of those display settings.  I've also changed the TV's format settings, and none of them seem to help the situation either.  I can change it to zoom, which gets rid of the black frame, but using the guide or menu requires changing from zoom or the channels cannot be read.  The u-verse guide looks correct regardless of display resolution.  Thanks.

Hello everyone,

I am a bit confused as to why U-verse seems to cut off the outer 2 inches (roughly) from each side of the screen.  It does not matter if I have the resolution set to SD, "wide" SD, 720dpi or 1080dpi, each time it makes no difference.  The edges all seem to be cut short, and in their place is black, like a picture frame.  Yes, the TV can handle all of those display settings.  I've also changed the TV's format settings, and none of them seem to help the situation either.  I can change it to zoom, which gets rid of the black frame, but using the guide or menu requires changing from zoom or the channels cannot be read.  The u-verse guide looks correct regardless of display resolution.  Thanks.

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edges of display cut short?

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Mar 3, 2014 6:08:23 PM
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ACE - Expert
ECONORAM - The only thing I can think of is it is just one channel. Perhaps a PBS channel.

When you say you can change to zoom, it also affects the guide, you are talking about the TV setting. You do want to set the TV to normal - no modification of the picture.

If it is one channel, or a few, use the U-verse zoom to correct it. The emter/zoom button is bottom right. Zoom selection is second from bottom on the menu. This zoom will not affect the guide.
ECONORAM - The only thing I can think of is it is just one channel. Perhaps a PBS channel.

When you say you can change to zoom, it also affects the guide, you are talking about the TV setting. You do want to set the TV to normal - no modification of the picture.

If it is one channel, or a few, use the U-verse zoom to correct it. The emter/zoom button is bottom right. Zoom selection is second from bottom on the menu. This zoom will not affect the guide.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2014 6:25:53 PM
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Hmmm.  Interesting.  You are right, I was actually referring to zoom on the television remote, but I see there is a zoom on the U-verse remote.  Thanks!  That might actually help improve things.  

[update] If I use zoom 3, that seems to get rid of the black frame but it also cuts the top off the picture.  Tried about 3 or 4 local channels just now.  At the moment the only advantage I see to using the U-verse zoom is it keeps all of the Guide accessible.  

Hmmm.  Interesting.  You are right, I was actually referring to zoom on the television remote, but I see there is a zoom on the U-verse remote.  Thanks!  That might actually help improve things.  

[update] If I use zoom 3, that seems to get rid of the black frame but it also cuts the top off the picture.  Tried about 3 or 4 local channels just now.  At the moment the only advantage I see to using the U-verse zoom is it keeps all of the Guide accessible.  

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Mar 3, 2014 6:34:55 PM
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ACE - Expert
Yeah, that is what it is for - to correct an aberrant picture. But, it should be only one or a couple of channels.

How are you connected to the TV? Do you have multiple STBs that you could swap one? I do not see how it could be the TV if the guide displays correctly.

If zoom 3 goes too far, use zoom 2. It is not intended for perfection, just improvement. If you have a problem with all HD channels, there is still something wrong. You are getting HD??
Yeah, that is what it is for - to correct an aberrant picture. But, it should be only one or a couple of channels.

How are you connected to the TV? Do you have multiple STBs that you could swap one? I do not see how it could be the TV if the guide displays correctly.

If zoom 3 goes too far, use zoom 2. It is not intended for perfection, just improvement. If you have a problem with all HD channels, there is still something wrong. You are getting HD??
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2014 7:31:36 PM
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ACE - Professor

Are you watching a sub-1000 channel and are you refering to the black bars on the side? THat's actually normal for U-Verse since a ajorityof viewers don't want to see the channel in stretch-o-vision.

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Are you watching a sub-1000 channel and are you refering to the black bars on the side? THat's actually normal for U-Verse since a ajorityof viewers don't want to see the channel in stretch-o-vision.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2014 7:32:07 PM
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The reciever is wireless, and uses an HDMI cable to connect to the TV.  I will have to compare it to some more channels, I think.  (once the wife's programs are done)  What is an STB?  

No, I am not getting HD channels as part of my package.  Don't see the need for HD, but I do like running the higher resolution on the TV--the screen looks better than SD and we can see all of the menu options at once...plus more of the guide.

The reciever is wireless, and uses an HDMI cable to connect to the TV.  I will have to compare it to some more channels, I think.  (once the wife's programs are done)  What is an STB?  

No, I am not getting HD channels as part of my package.  Don't see the need for HD, but I do like running the higher resolution on the TV--the screen looks better than SD and we can see all of the menu options at once...plus more of the guide.

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Mar 3, 2014 7:44:36 PM
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Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!

Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!

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Mar 3, 2014 7:47:56 PM
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ACE - Expert
Edited by aviewer on Mar 3, 2014 at 7:57:05 PM

Set Top Box (STB) is aka receiver. Your setup is working correctly.
You are right to connect HDMI even though you do not have HD. It is best way & you are ready when they have a free HD preview.

I think what you are seeing is the way SD channels are currently being displayed. They used to be 4:3 ratio chopped out of the middle of the 9?16 widescreen. Now, they are recognizing most have widescreen & displaying 16:9 but they still do not fit the screen. This may be because that just is the way it is or it could be they still want it to fit on a 4:3 screen.

The zoom on the STB is probably your best bet, but give the widescreen SD another shot. With your TV set to normal, there is a slight possibility it will fill the screen.

Although, HDMI may over ride it. If you have any extra cables handy give component connection a try. You can do just the video with three cables as a test if you do not have five cables available.

 

I just looked at some SD channels & I see that some are 4:3 (bars on side only) & some are widerscreen semi-letterbox  (bars on sides, top & bottom).

Set Top Box (STB) is aka receiver. Your setup is working correctly.
You are right to connect HDMI even though you do not have HD. It is best way & you are ready when they have a free HD preview.

I think what you are seeing is the way SD channels are currently being displayed. They used to be 4:3 ratio chopped out of the middle of the 9?16 widescreen. Now, they are recognizing most have widescreen & displaying 16:9 but they still do not fit the screen. This may be because that just is the way it is or it could be they still want it to fit on a 4:3 screen.

The zoom on the STB is probably your best bet, but give the widescreen SD another shot. With your TV set to normal, there is a slight possibility it will fill the screen.

Although, HDMI may over ride it. If you have any extra cables handy give component connection a try. You can do just the video with three cables as a test if you do not have five cables available.

 

I just looked at some SD channels & I see that some are 4:3 (bars on side only) & some are widerscreen semi-letterbox  (bars on sides, top & bottom).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 4, 2014 6:11:17 AM
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ACE - Professor

ECONORAM wrote:

Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!


That sounds like the channel is sending AT&T the signal with it being shopped off. If you have the HD service, try checking out the channel on there. For example, if you're trying to watch channel 5, tune to channel 1005.

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Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

ECONORAM wrote:

Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!


That sounds like the channel is sending AT&T the signal with it being shopped off. If you have the HD service, try checking out the channel on there. For example, if you're trying to watch channel 5, tune to channel 1005.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 4, 2014 7:12:14 AM
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ACE - Master

americangame wrote:

ECONORAM wrote:

Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!


That sounds like the channel is sending AT&T the signal with it being shopped off. If you have the HD service, try checking out the channel on there. For example, if you're trying to watch channel 5, tune to channel 1005.


He doesn't have HD service. 

 

ECONORAM: I do have the HD service but we still watch some channels in SD (old habbits are hard to get rid of).  My question is:

 

Is it on all channels or just a few?  When we were oroginally installed with U-Verse, most, if not all  of our SD channels had "picture frame" around them.  Using the zoom button on the U-Verse remote and selecting 2 or 3 fixed it.  Once in a while, our local FOX afiliate (Fox 59, channel 11 SD)  will be so stretched out that scores, logos and such will be off the screen.  In that case, it is an issue witrh the station running an HD resolution (widescreen) on their SD broadcast.  If that's the case, contact the station.


americangame wrote:

ECONORAM wrote:

Yes, I have only been looking at sub-1000 channels.  I think I could accept the black border, if it didn't cut off part of the displayed information.  For example, when I look at the local channel 5 (KENS), they have a KENS5 thing in the lower left corner.  But due to this cut off, I can't see all of the KENS5.  The display starts about half-way through the E...?

Copy on the stretch; I don't care for seeing that either!


That sounds like the channel is sending AT&T the signal with it being shopped off. If you have the HD service, try checking out the channel on there. For example, if you're trying to watch channel 5, tune to channel 1005.


He doesn't have HD service. 

 

ECONORAM: I do have the HD service but we still watch some channels in SD (old habbits are hard to get rid of).  My question is:

 

Is it on all channels or just a few?  When we were oroginally installed with U-Verse, most, if not all  of our SD channels had "picture frame" around them.  Using the zoom button on the U-Verse remote and selecting 2 or 3 fixed it.  Once in a while, our local FOX afiliate (Fox 59, channel 11 SD)  will be so stretched out that scores, logos and such will be off the screen.  In that case, it is an issue witrh the station running an HD resolution (widescreen) on their SD broadcast.  If that's the case, contact the station.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 6, 2014 6:41:29 AM
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ACE - Professor

dhascall wrote:

He doesn't have HD service. 

 

ECONORAM: I do have the HD service but we still watch some channels in SD (old habbits are hard to get rid of).  My question is:

 

Is it on all channels or just a few?  When we were oroginally installed with U-Verse, most, if not all  of our SD channels had "picture frame" around them.  Using the zoom button on the U-Verse remote and selecting 2 or 3 fixed it.  Once in a while, our local FOX afiliate (Fox 59, channel 11 SD)  will be so stretched out that scores, logos and such will be off the screen.  In that case, it is an issue witrh the station running an HD resolution (widescreen) on their SD broadcast.  If that's the case, contact the station.


I'm aware of that. What I'm hearing is that eitehr U-verse or the TV station is broadcasting their widescreen view and cropping off the sides in their SD feed, causing the picture to seem "chopped off"

 

Since he has an HDTV and is connecting the STB via HDMI, I suggested that he should look into adding the HD service.

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Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

dhascall wrote:

He doesn't have HD service. 

 

ECONORAM: I do have the HD service but we still watch some channels in SD (old habbits are hard to get rid of).  My question is:

 

Is it on all channels or just a few?  When we were oroginally installed with U-Verse, most, if not all  of our SD channels had "picture frame" around them.  Using the zoom button on the U-Verse remote and selecting 2 or 3 fixed it.  Once in a while, our local FOX afiliate (Fox 59, channel 11 SD)  will be so stretched out that scores, logos and such will be off the screen.  In that case, it is an issue witrh the station running an HD resolution (widescreen) on their SD broadcast.  If that's the case, contact the station.


I'm aware of that. What I'm hearing is that eitehr U-verse or the TV station is broadcasting their widescreen view and cropping off the sides in their SD feed, causing the picture to seem "chopped off"

 

Since he has an HDTV and is connecting the STB via HDMI, I suggested that he should look into adding the HD service.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 6, 2014 7:14:15 AM
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ACE - Master

Watching HD broadcasts will change your life.   Smiley Wink

Watching HD broadcasts will change your life.   Smiley Wink

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 7, 2014 2:27:24 PM
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ECONORAM wrote:

No, I am not getting HD channels as part of my package.  Don't see the need for HD


Trust us when we say check out the HD feeds. You'll really enjoy what you see. Try it out for one month (I believe the first month is free) and see if you can tell the difference.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

ECONORAM wrote:

No, I am not getting HD channels as part of my package.  Don't see the need for HD


Trust us when we say check out the HD feeds. You'll really enjoy what you see. Try it out for one month (I believe the first month is free) and see if you can tell the difference.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 19, 2015 12:22:59 PM
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This type of issue is infuriating. 

 

This is obviously an intentional decision by AT&T, that they mask as problem with tvs/hdmi cables/whatever else might stick. I had the same type of service with Comcast for 2 years, and then DirecTV for 2 years (same TV) and had no issues.  So it's hard for me to believe that all of the sudden, my hdmi cables or my tv are the reasons why the picture wont fit my screen.

 

The most frustrating part, is that instead of solving for the problem, AT&T decided to make the only solution be an upgrade to your current plan. 

 

AT&T:  Here's a tip - you should probably add a asterisk next to this plan on your website, that states something like "if you choose this plan, the periphery will be chopped off for all of your favorite shows."

 

I cant wait to go back to Comcast.

 

Thanks,

Brent

This type of issue is infuriating. 

 

This is obviously an intentional decision by AT&T, that they mask as problem with tvs/hdmi cables/whatever else might stick. I had the same type of service with Comcast for 2 years, and then DirecTV for 2 years (same TV) and had no issues.  So it's hard for me to believe that all of the sudden, my hdmi cables or my tv are the reasons why the picture wont fit my screen.

 

The most frustrating part, is that instead of solving for the problem, AT&T decided to make the only solution be an upgrade to your current plan. 

 

AT&T:  Here's a tip - you should probably add a asterisk next to this plan on your website, that states something like "if you choose this plan, the periphery will be chopped off for all of your favorite shows."

 

I cant wait to go back to Comcast.

 

Thanks,

Brent

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Mar 19, 2015 1:17:38 PM
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ACE - Expert

Clink031384 wrote:

This ... is infuriating. 

 

.


I agree.  You just necro'ed a year-quiet thread to post a rant.  It looks like that you didn't even read through the whole tread.  If you're having an issue, describe exactly what your issue looks like, whether you're using SD or HD channels, and how your TV is connected (cable, settings).

 


Clink031384 wrote:

This ... is infuriating. 

 

.


I agree.  You just necro'ed a year-quiet thread to post a rant.  It looks like that you didn't even read through the whole tread.  If you're having an issue, describe exactly what your issue looks like, whether you're using SD or HD channels, and how your TV is connected (cable, settings).

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 23, 2015 2:28:48 PM
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What tread are you referring to? And yes, this is a rant. Because these werent issues I faced with Comcast or DirecTV.  In my 4 years with Comcast and DirecTV, I required 2 total service calls - I've had AT&T for 3 months and I have already had 4. 

 

As far as I'm concerned, every channel being cropped is just icing on the cake; but using it to try and upsell my current plan is what makes me angry. 

 

You're right, though, instead of replying to a year-old post, I should've waded thru the 1000 more recent posts that are returned when I search for cropped display...

 

So A.C.E.,

 

Does AT&T have a "rant board" where I can post this type of information?

 

What tread are you referring to? And yes, this is a rant. Because these werent issues I faced with Comcast or DirecTV.  In my 4 years with Comcast and DirecTV, I required 2 total service calls - I've had AT&T for 3 months and I have already had 4. 

 

As far as I'm concerned, every channel being cropped is just icing on the cake; but using it to try and upsell my current plan is what makes me angry. 

 

You're right, though, instead of replying to a year-old post, I should've waded thru the 1000 more recent posts that are returned when I search for cropped display...

 

So A.C.E.,

 

Does AT&T have a "rant board" where I can post this type of information?

 

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Mar 24, 2015 8:11:08 AM
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ACE - Professor

Ya know, I've been kinda wondering about that myself, if there is a "ranting" forum. True, folks rant anyways, and sometimes, no matter how much you want to try and help them, all they care about is venting their anger.

Whatever you deceide is ultimatly up to you, BUT, I have seen folks with issues get them resolved thru here.

Still, if picture cropping is the only problem you are having, you lead a charmed life. Good for you.

Ya know, I've been kinda wondering about that myself, if there is a "ranting" forum. True, folks rant anyways, and sometimes, no matter how much you want to try and help them, all they care about is venting their anger.

Whatever you deceide is ultimatly up to you, BUT, I have seen folks with issues get them resolved thru here.

Still, if picture cropping is the only problem you are having, you lead a charmed life. Good for you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 24, 2015 8:18:12 AM
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ACE - Expert

Clink031384 wrote:

What tread are you referring to? And yes, this is a rant. Because these werent issues I faced with Comcast or DirecTV.  In my 4 years with Comcast and DirecTV, I required 2 total service calls - I've had AT&T for 3 months and I have already had 4. 

 

As far as I'm concerned, every channel being cropped is just icing on the cake; but using it to try and upsell my current plan is what makes me angry. 

 

You're right, though, instead of replying to a year-old post, I should've waded thru the 1000 more recent posts that are returned when I search for cropped display...

 

So A.C.E.,

 

Does AT&T have a "rant board" where I can post this type of information?

 


If posting a rant, just create a new thread.   Then you can feel better.  And no one assumes that you have the problems described in that thread because they cannot tell without any detail.

 

OTOH, if you'd actually like some help about the edges of your programs being cut off, you can provide additional details like:

  1. Type of connection between TV Receiver and TV (coax, component, HDMI)
  2. Channels involved (SD, HD, both)
  3. Menus and programs, or just menus
  4. All sides or just top/bottom and left/right
  5. Aspect Ratio setting on the TV Receiver
  6. Zoom setting on the TV Receiver
  7. Zoom setting on the TV.

 


Clink031384 wrote:

What tread are you referring to? And yes, this is a rant. Because these werent issues I faced with Comcast or DirecTV.  In my 4 years with Comcast and DirecTV, I required 2 total service calls - I've had AT&T for 3 months and I have already had 4. 

 

As far as I'm concerned, every channel being cropped is just icing on the cake; but using it to try and upsell my current plan is what makes me angry. 

 

You're right, though, instead of replying to a year-old post, I should've waded thru the 1000 more recent posts that are returned when I search for cropped display...

 

So A.C.E.,

 

Does AT&T have a "rant board" where I can post this type of information?

 


If posting a rant, just create a new thread.   Then you can feel better.  And no one assumes that you have the problems described in that thread because they cannot tell without any detail.

 

OTOH, if you'd actually like some help about the edges of your programs being cut off, you can provide additional details like:

  1. Type of connection between TV Receiver and TV (coax, component, HDMI)
  2. Channels involved (SD, HD, both)
  3. Menus and programs, or just menus
  4. All sides or just top/bottom and left/right
  5. Aspect Ratio setting on the TV Receiver
  6. Zoom setting on the TV Receiver
  7. Zoom setting on the TV.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: edges of display cut short?

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Nov 4, 2015 3:25:33 AM
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There is a way to fix this but can't remember what it is. My tv died yesterday so I pulled the one from the garage and I can't remember what I did to fix the menu issue. What ever it was the brand of tv didn't matter. I've been playing with settings for about an hour now and menu is still cropped. If I remember correct there were different options on the menu the last time I fixed it. I don't have the HD channels but still ran some in 720. Anyone remember the settings ? And there is no HDMI plug on the back of this box.

There is a way to fix this but can't remember what it is. My tv died yesterday so I pulled the one from the garage and I can't remember what I did to fix the menu issue. What ever it was the brand of tv didn't matter. I've been playing with settings for about an hour now and menu is still cropped. If I remember correct there were different options on the menu the last time I fixed it. I don't have the HD channels but still ran some in 720. Anyone remember the settings ? And there is no HDMI plug on the back of this box.

Re: edges of display cut short?

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