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Posted Nov 9, 2013
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Windows 8 PC and Uverse.com Live TV

I have a Gateway Windows 7 desktop PC connected via Ethernet to RG, and a Gateway Windows 8 desktop connected to the RG via WiFi.  When trying to use uverse.com's "Live TV" feature, the Win 7 PC says connected and I can view 100+ channels.  The Win 8 PC, is a different beast.  I installed the plugin (Step 2) but it always remains "Not Connected," meaning I can only view ~40 channels.  I see this: "Connect to U-verse Home Network to watch up to 126 LIVE channels."  Well, I AM connected, or else I would not be online.  In the FAQ it mentioned adjusting Firewall settings.  Can someone step-by-step me through that OR is it something else?  Thanks!

I have a Gateway Windows 7 desktop PC connected via Ethernet to RG, and a Gateway Windows 8 desktop connected to the RG via WiFi.  When trying to use uverse.com's "Live TV" feature, the Win 7 PC says connected and I can view 100+ channels.  The Win 8 PC, is a different beast.  I installed the plugin (Step 2) but it always remains "Not Connected," meaning I can only view ~40 channels.  I see this: "Connect to U-verse Home Network to watch up to 126 LIVE channels."  Well, I AM connected, or else I would not be online.  In the FAQ it mentioned adjusting Firewall settings.  Can someone step-by-step me through that OR is it something else?  Thanks!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Windows 8 PC and Uverse.com Live TV

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Nov 9, 2013 7:52:40 AM
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ACE - Master

Sorry I can't help with the Win 8 but I have Win 7 Pro and I am connected wireless and it worked fine.  Just trying to see if the wireless had anything to do with the equasion but it appears not.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Sorry I can't help with the Win 8 but I have Win 7 Pro and I am connected wireless and it worked fine.  Just trying to see if the wireless had anything to do with the equasion but it appears not.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 10, 2013 11:17:03 PM
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ACE - Master

Thanks Beebbe.  Anyone?  Anyone?  Bueller?  Bueller?

Thanks Beebbe.  Anyone?  Anyone?  Bueller?  Bueller?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 12, 2013 4:28:25 PM
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Hi dhascall,

 

Not sure if this helps, but I was running through the threads and saw this

https://forums.att.com/t5/Applications/Live-TV-on-Windows-7-will-not-run-without-shutting-off-ATT/m-...

 


cdw7334 wrote:

Live TV on Windows 7 - will not run without shutting off ATT Security Suite Firewall by McAfee



I know his reference was towards Windows 7, but I could only imagine it would apply to any OS and any firewall.

 

Hope this helps.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi dhascall,

 

Not sure if this helps, but I was running through the threads and saw this

https://forums.att.com/t5/Applications/Live-TV-on-Windows-7-will-not-run-without-shutting-off-ATT/m-p/3797327#.UoLG5aw8Gz5

 


cdw7334 wrote:

Live TV on Windows 7 - will not run without shutting off ATT Security Suite Firewall by McAfee



I know his reference was towards Windows 7, but I could only imagine it would apply to any OS and any firewall.

 

Hope this helps.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 13, 2013 10:42:01 AM
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ACE - Master
Edited by dhascall on Nov 13, 2013 at 10:55:19 AM

Thanks David - I will play around with the FW settings.  I wish that I knew what to adjust, and where to adjust it,  lol.  New to Windows 8.

Thanks David - I will play around with the FW settings.  I wish that I knew what to adjust, and where to adjust it,  lol.  New to Windows 8.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 13, 2013 11:07:49 AM
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The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 13, 2013 11:30:12 AM
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What I have been able to determine is that the component that determines whether or not you're inside your AT&T U-verse served home is a Java component.

 

The different video providers each seem to have their own preferred player using its own preferred technology.  I've identified both Silverlight and Flash so far.

 

What I have been able to determine is that the component that determines whether or not you're inside your AT&T U-verse served home is a Java component.

 

The different video providers each seem to have their own preferred player using its own preferred technology.  I've identified both Silverlight and Flash so far.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 13, 2013 11:33:56 AM
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DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 13, 2013 11:38:00 AM
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I like 7 even better than XP.  There are several things about 8 that I do not like.  There are things about 8 that are nice if you have a touchscreen.  I don't see significant differences between 8 and 8.1, but I'm not the daily user on our 8/8.1 machines.

 

Oops, wandered off topic.  Sorry.

 

I like 7 even better than XP.  There are several things about 8 that I do not like.  There are things about 8 that are nice if you have a touchscreen.  I don't see significant differences between 8 and 8.1, but I'm not the daily user on our 8/8.1 machines.

 

Oops, wandered off topic.  Sorry.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 14, 2013 3:46:18 AM
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I actually just ordered a new laptop and paid $75 to "downgrade" it to Win 7 Pro.  They did however send me the full Win 8.1 software on CD's with it.  I'm just so use to Win 7 because that's what all of my office computers are running. 

 

I have talked to several IT guys and they tell me Win 8 is not really ready for the business environment yet.  Can't agree or disagree since I haven't tried it.  I'm sure we will all be forced there eventually.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I actually just ordered a new laptop and paid $75 to "downgrade" it to Win 7 Pro.  They did however send me the full Win 8.1 software on CD's with it.  I'm just so use to Win 7 because that's what all of my office computers are running. 

 

I have talked to several IT guys and they tell me Win 8 is not really ready for the business environment yet.  Can't agree or disagree since I haven't tried it.  I'm sure we will all be forced there eventually.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 14, 2013 7:13:21 AM
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ACE - Master

Is there anyone using Windows 8, to view live TV via uverse.com?

 

I have found a few sites for adjusting Win 8's Firewall.

 

Here is one I found from Brother.  Yes it's probably for a printer, but I digress.

 

A MS article on Firewalls.  It mentions allowing a port.  What port would this be?

 

 

Is there anyone using Windows 8, to view live TV via uverse.com?

 

I have found a few sites for adjusting Win 8's Firewall.

 

Here is one I found from Brother.  Yes it's probably for a printer, but I digress.

 

A MS article on Firewalls.  It mentions allowing a port.  What port would this be?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 14, 2013 8:07:06 AM
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ACE - Master

Dave.....maybe try PM'ing Somejoe7777?  He's the resident computer wizard.Smiley Wink

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Dave.....maybe try PM'ing Somejoe7777?  He's the resident computer wizard.Smiley Wink

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 15, 2013 3:15:05 PM
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ACE - Master
Edited by dhascall on Nov 15, 2013 at 3:17:21 PM

Solved.  Norton FW (bloatware... blah!) did not even ask, it just blocked it.  I uninstalled Norton, and just went with Windows Defender.  That FW asked if I wanted to allow uverseonline to connect and I said yes.  Now at 109 channels.  I should have looked more into what my Superhero, DavidCS, suggested, sorry dude!  You need a promotion, so I'll promote you to DavidCSSH (Superhero).

Solved.  Norton FW (bloatware... blah!) did not even ask, it just blocked it.  I uninstalled Norton, and just went with Windows Defender.  That FW asked if I wanted to allow uverseonline to connect and I said yes.  Now at 109 channels.  I should have looked more into what my Superhero, DavidCS, suggested, sorry dude!  You need a promotion, so I'll promote you to DavidCSSH (Superhero).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 15, 2013 3:19:31 PM
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Lol, thank you for the promotion. I will be sure to do my best to uphold the new title. I am glad everything is working, and thank you for letting us know what fixed it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Lol, thank you for the promotion. I will be sure to do my best to uphold the new title. I am glad everything is working, and thank you for letting us know what fixed it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 15, 2013 7:35:09 PM
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dhascall wrote:

DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


The main reason Win 8 is getting mixed reviews is the interface.  From everything I've read it's a rock solid OS, but it's a HUGE learning curve.   Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

dhascall wrote:

DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


The main reason Win 8 is getting mixed reviews is the interface.  From everything I've read it's a rock solid OS, but it's a HUGE learning curve.   Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Windows 8 PC and Uverse.com Live TV

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Nov 16, 2013 6:04:05 AM
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It's the Metro interface, and the dichotomy between apps that run in the Metro interface and what's available to them vs applications on the Desktop interface.  e.g. IE in Metro can't run ActiveX controls, IE in Desktop can.

 

And the fact that they put gesture based controls on the desktop to replace things that worked better with a mouse... I guess that falls under Interface.  I also had to look up how to find the blasted disk image capture because SEARCH wouldn't get you there (at least in 8.0, I haven't tried in 8.1).

 

It's the Metro interface, and the dichotomy between apps that run in the Metro interface and what's available to them vs applications on the Desktop interface.  e.g. IE in Metro can't run ActiveX controls, IE in Desktop can.

 

And the fact that they put gesture based controls on the desktop to replace things that worked better with a mouse... I guess that falls under Interface.  I also had to look up how to find the blasted disk image capture because SEARCH wouldn't get you there (at least in 8.0, I haven't tried in 8.1).

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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Nov 16, 2013 7:58:20 AM
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oufanindallas wrote:

dhascall wrote:

DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


The main reason Win 8 is getting mixed reviews is the interface.  From everything I've read it's a rock solid OS, but it's a HUGE learning curve.   Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.


One of the tiles takes you to a Standard Win 98/XP/Vista/7 style Desktop.  I have added some apps to the tablet style GUI and it's okay but Win 8 was never ready for primetime as just a PC OS.  For instance, no Search Box in the MS Store.  I upgraded to 8.1 last night and that issue was fixed.  I normally work in standard Desktop mode.  If you have a multitouch monitor, the Metro Interface might be cool.  I saw a 21" Multitouch monitor that ran Android, similar to the Win 8, Metro and multitouch display setup.  I do not have a touchscreen.


oufanindallas wrote:

dhascall wrote:

DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


The main reason Win 8 is getting mixed reviews is the interface.  From everything I've read it's a rock solid OS, but it's a HUGE learning curve.   Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.


One of the tiles takes you to a Standard Win 98/XP/Vista/7 style Desktop.  I have added some apps to the tablet style GUI and it's okay but Win 8 was never ready for primetime as just a PC OS.  For instance, no Search Box in the MS Store.  I upgraded to 8.1 last night and that issue was fixed.  I normally work in standard Desktop mode.  If you have a multitouch monitor, the Metro Interface might be cool.  I saw a 21" Multitouch monitor that ran Android, similar to the Win 8, Metro and multitouch display setup.  I do not have a touchscreen.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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I am having the same issue with Windows 8.1 always showing not connected while I am on my home network. The accepted solution did not work for me. I still have the problem with all firewall and anti-virus software disabled. I have also tried uninstalling and reinstalling the plugin, clearing browser files/cookies, adjusting security settings, using a wired instead of wireless connection, and nothing has worked. My phone and tablet are both able to view the Live-TV in home channels just fine. All software is up to date, and the plugin is allowed to run always.

I am having the same issue with Windows 8.1 always showing not connected while I am on my home network. The accepted solution did not work for me. I still have the problem with all firewall and anti-virus software disabled. I have also tried uninstalling and reinstalling the plugin, clearing browser files/cookies, adjusting security settings, using a wired instead of wireless connection, and nothing has worked. My phone and tablet are both able to view the Live-TV in home channels just fine. All software is up to date, and the plugin is allowed to run always.

Re: Windows 8 PC and Uverse.com Live TV

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Jan 5, 2015 11:33:23 AM
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Funny thing about windows 8.. it is so "great", rather than fixing it, Microsoft is starting from scratch and relesing Windows 10!

 

Not really on topic, I know.. but figured it at least deserved a passing mention.

Funny thing about windows 8.. it is so "great", rather than fixing it, Microsoft is starting from scratch and relesing Windows 10!

 

Not really on topic, I know.. but figured it at least deserved a passing mention.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Windows 8 PC and Uverse.com Live TV

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