Contributor
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2 Messages
Uverse in My Area! 70% of the people want it!
I was told that we would have Uverse in our area the end of May 2016. We only have one option for fast interent speeds and 2 options for TV. Our subdivision has 2 parts with about 50-60 houses in each part. I am so tired of Comcast and their high prices. I currently pay $240.00 for Internet, Home Security, and TV. The refuse to adjust the pricing unless i sign a contract and I have been waiting on Uverse. I have lived in the subdivision for over 8 years and Uverse has never been in our subdivision. Can someone assist in giving me some time lines as to when it will be available? Also what are the steps to get it in our subdivision. I live off [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], GA 30294.
mibrnsurg
Expert
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20.4K Messages
8 years ago
@shep5820 Not so sure who gave you the 2016 date did not know anything really.
ATT has provided only 40-45% of ATT users w/UverseTV and internet (45-3M) on VDSL2, 30-35% users w/ ADSL2+ internet (18M-768K) for those beyond VDSL2 range and 20-25% of users will get no DSL of any kind.
ATT has plans to shut down the old ADSL system, already started this year.
ATT is using ATT wireless 4G LTE to provide internet services for those w/no wireline service available.
http://www.att.com/cellphones/att/wireless-home-phone-and-internet.html#sku=sku7130587
DirecTV is in the mix now too as part of ATT.
Wireline expansion is pretty much kaput. Only thing being installed is Gigapower, on new fiber optic cable, in very select neighborhoods already getting Uverse wireline service and in MDUs systemwide. 😉
Chris
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cmullins232
Teacher
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17 Messages
8 years ago
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
Do you think @mibrnsurg is making this up?
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cmullins232
Teacher
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17 Messages
8 years ago
@skeeterintexas I don't know if he's making these statistics up or not. Frankly, it doesn't make much of a difference. The point is, someone is irritated with the fact that AT&T stopped expanding fiber cable, in some cases arbitrarily in the middle of neighborhoods, and is wanting to know if/when they are going to expand again. Telling someone that 20-25% of people with AT&T service don't get internet service doesn't really help. It's like saying, "bummer for you, but look on the bright side, you could be one of these suckers." And saying that gigafiber is being installed in very select neighborhoods is also misleading, as stated before, entire neighborhoods are not getting covered. I'd suggest changing that to "select residences."
@mibrnsurg I meant no offense, and I understand this response at least gives people some assurances that there are others in the same boat, but people want answers as to whether AT&T will ever upgrade (as in replace with fiber) the aging DSL lines. I think the short answer is no but I could be wrong.
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@cmullins232 The statistics come from ATT of percentages of each service and expecially of how many will have no DSL at all. ATT is working w/WLL, wireless local loop for replacement of POTS and ADSL, testing going on now.
Have to wonder if it was a Bell South location, they put their fiber in a big loop daisy chain that ATT could not use. They have to spend $$$ to separate everything and put in new equipment. The down side is they get Uverse FTTP service, not Gigapower, many times.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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shep5820
Contributor
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2 Messages
8 years ago
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cmullins232
Teacher
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17 Messages
8 years ago
@mibrnsurg Thank you for the insight.
My house was built in 2009, and subdivision was built in 2007, which is after AT&T swallowed Bell South, but still may have been using Bell South as the installer??? I don't really know how that merger worked out. The subdivision expanded two years ago, but not all in one place. We had empty lots, including one across the street from me, scattered in the subdivsion where new homes were built. Most, but not all, of these new homes had fiber run to them and subsequently got Uverse and now have gigapower. It would make sense if the remainder of the subdivision is stuck in this daisy chain loop situation you describe; however, a handful of the existing homes (not newly built) that were between the new homes were lucky enough to get fiber.
I completely understand if there is a technical or engineering reason for not having Uverse service. The biggest problem is AT&T not disclosing the issues to customers and not being transparent about it. It also doesn't help that the marketing department isn't aware of who can have Uverse and who can't, as many of my neighbors regularly get Uverse flyers only to find out they aren't eligible when they call. That just adds to the frustration.
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Anonymous
New Member
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25.7K Messages
8 years ago
You shouldn't want it. It is the worst thing that ever happened in this area and no one who has it is happy with it.
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Anonymous
New Member
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25.7K Messages
8 years ago
That's because ATT customer service is there to deflect problems and not really to resolve any issues.
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@Anonymous I don't know about that, I've had almost 8 great years of Uverse TV/Internet, but will add I'm 400' from the VRAD. That does make a difference, I have very few tech problems and billing has been perfect for those almost 8 years too.
We use ATT Customer Care and Uverse Care here for CS and TS problems. Have had to use Fillipino TS help, nites and weekends and they are professional. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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