Visitor
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1 Message
Uverse help
so I just got uverse, what is up with turning on another tv and getting a message saying you have to turn off a different tv to view?
Visitor
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1 Message
so I just got uverse, what is up with turning on another tv and getting a message saying you have to turn off a different tv to view?
mibrnsurg
Expert
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20.4K Messages
10 years ago
Were you recording anything at the time, that could affect the number of live streams available to view. Even if the TV is off, if the Uverse units still have the power ring lit, they are drawing from one of the 4 streams. 😉
Chris
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JefferMC
ACE - Expert
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35K Messages
10 years ago
With U-verse you have a limit of four incoming channel streams. Those are shared between recording and watching live TV. In addition, you may have a lower limit of HD streams, depending on your connection profile.
If all of your streams are in use when you try to tune a channel, you will get the message you describe.
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dhascall
Master
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9.8K Messages
10 years ago
@signlady Chris and Jeff gave very good answers. Also ensure that the U-Verse boxes in other rooms are off. i.e. some of us have our U-Verse boxes in cabinets and such, so it is possible that the TV itself is off but the box is on (green power light still is on), as possibly the remote signal did not reach the box. If it is on, it is taking one of your streams. Trutfully, the installer should have given you a primer on stream usage.
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