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Posted May 23, 2014
11:39:26 AM
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U-verse service

Why is it that when I discoonect the Fax machine that I lose phone service?

Why is it that when I discoonect the Fax machine that I lose phone service?

U-verse service

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May 23, 2014 1:13:54 PM
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ACE - Expert
DT8 - I believe I cannot answer that without getting hands on with the connections. I do not even know how you are connected.

How about answering a few simple connections -

Does your phone/ cord work in a jack in another location where that phone is working?

Does it work when plugged into the output tel jack of the RG?

Does it work in both of the jacks on the splitter when the splitter is plugged in to the RG?

Does it work when plugged into the second jack on the Fax & the first jack is plugged into the RG?

What is the model number of the fax & I will see what the manual says.
DT8 - I believe I cannot answer that without getting hands on with the connections. I do not even know how you are connected.

How about answering a few simple connections -

Does your phone/ cord work in a jack in another location where that phone is working?

Does it work when plugged into the output tel jack of the RG?

Does it work in both of the jacks on the splitter when the splitter is plugged in to the RG?

Does it work when plugged into the second jack on the Fax & the first jack is plugged into the RG?

What is the model number of the fax & I will see what the manual says.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 29, 2014 11:39:34 AM
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Connect your fax machine directly into the back of your modem where it says "PHONE LINES 1&2"........does your fax machine work. Your dial tone come our of the modem vs our of the phone box outside with Uverse. Try the steps that aviewer gave and see if that helps as well.
Connect your fax machine directly into the back of your modem where it says "PHONE LINES 1&2"........does your fax machine work. Your dial tone come our of the modem vs our of the phone box outside with Uverse. Try the steps that aviewer gave and see if that helps as well.

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