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Posted Feb 3, 2014
5:06:02 PM
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Speed has drasticly fallen...

I have had U-Verse Max+ since about 6 months ago and was getting 11Mb down and 1Mb up consistently. I logged on 4 days ago and found the downloads to very slow.  Speedtest.net is showing only 5Mb down and .5 up. My pc is connected to the router through a powerline as the gateway is downstairs, though I don'r see that being the problem since that is how the tech's installed it.  I'd appreciate any help offered.

I have had U-Verse Max+ since about 6 months ago and was getting 11Mb down and 1Mb up consistently. I logged on 4 days ago and found the downloads to very slow.  Speedtest.net is showing only 5Mb down and .5 up. My pc is connected to the router through a powerline as the gateway is downstairs, though I don'r see that being the problem since that is how the tech's installed it.  I'd appreciate any help offered.

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Feb 20, 2014 2:35:49 PM
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ACE - Expert

To get 18 Mbps HSIA, your current 19/2 profile would need to be upgraded to 25/3.  Your line is currently syncing at 44 Mbps, so I don't see any technical problem with that.  Just so you know, the upstream bandwidth will still be 1.5 Mbps.  44 Mbps should be good enough for the 32/5 profile and 24/3 HSIA.

 

They may not be willing to upgrade your profile without a tech visit, so if you have to have a tech visit for your speed problem, be sure to ask him if he'll okay you to get the 25/3 profile so you can upgrade HSIA.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Speed has drasticly fallen...

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Feb 3, 2014 6:13:27 PM
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ACE - Expert

It could be that some issue has arisen in your home's eletrical system that is causing the powerline adapters to not be able to pass signal properly.  Or there could be a problem with the powerline adapters themselves.  Do you have anyway to test the speed with a direct connection to the RG?

 

Examples of things that could cause noise issues on your power lines that could interfere with your powerline adapters, or with the RG itself: Large appliances, transformers, CFL, normal flourescent lights, excersize equipment, HVAC, etc.

 

You might be interested in this post:

 

http://forums.att.com/t5/Receivers-Battery-Backup/Tracking-Down-Line-Interference/m-p/2654177

 

 

 

It could be that some issue has arisen in your home's eletrical system that is causing the powerline adapters to not be able to pass signal properly.  Or there could be a problem with the powerline adapters themselves.  Do you have anyway to test the speed with a direct connection to the RG?

 

Examples of things that could cause noise issues on your power lines that could interfere with your powerline adapters, or with the RG itself: Large appliances, transformers, CFL, normal flourescent lights, excersize equipment, HVAC, etc.

 

You might be interested in this post:

 

http://forums.att.com/t5/Receivers-Battery-Backup/Tracking-Down-Line-Interference/m-p/2654177

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 4, 2014 12:12:58 AM
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I cannot connect directly to the RG as my pc is on a different floor. I checked my service retrains like the thread suggested and there where 3 retrains from dec'12 and one at the start of January, so there are no bugs there. I'm gonna have to borrow a laptop to connect directly to the RG, maybe the powerlines are failing.

Thanks alot

I cannot connect directly to the RG as my pc is on a different floor. I checked my service retrains like the thread suggested and there where 3 retrains from dec'12 and one at the start of January, so there are no bugs there. I'm gonna have to borrow a laptop to connect directly to the RG, maybe the powerlines are failing.

Thanks alot

Re: Speed has drasticly fallen...

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Feb 4, 2014 4:21:36 AM
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ACE - Expert

Three retrains from December 2012?  Your RG has been up for over a year without any significant line issue?  Wow.

 

You might just want to reboot it, just to see if that makes a difference.  You could also unplug each powerline adapter and let them reset.

 

 

 

Three retrains from December 2012?  Your RG has been up for over a year without any significant line issue?  Wow.

 

You might just want to reboot it, just to see if that makes a difference.  You could also unplug each powerline adapter and let them reset.

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 4, 2014 3:51:37 PM
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My bad I meant Dec '13Smiley Surprised and yeah I tried rebooting the RG but that didn't help at all. I will try unplugging the adapters. I don't remember if they were swapped out when I came back to UV, I was with cable for a few years.

My bad I meant Dec '13Smiley Surprised and yeah I tried rebooting the RG but that didn't help at all. I will try unplugging the adapters. I don't remember if they were swapped out when I came back to UV, I was with cable for a few years.

Re: Speed has drasticly fallen...

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Feb 13, 2014 5:33:43 PM
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I am still getting horrible speed and nothing is being done. ATT sent a tech out on 02/05 and he said that it was a problem with their system and that it should correct itself within a day or two. Well it's been 8 counting the weekend and I'm still getting shyte. I'm paying for the Max package which is 12Mbs down and 2Mbs up. This is what I'm getting on Speedtest.net: http://www.speedtest.net/my-result/3304616365

 

Are there any ATT Techs monitoring this site that can help me out?

I am still getting horrible speed and nothing is being done. ATT sent a tech out on 02/05 and he said that it was a problem with their system and that it should correct itself within a day or two. Well it's been 8 counting the weekend and I'm still getting shyte. I'm paying for the Max package which is 12Mbs down and 2Mbs up. This is what I'm getting on Speedtest.net: http://www.speedtest.net/my-result/3304616365

 

Are there any ATT Techs monitoring this site that can help me out?

Re: Speed has drasticly fallen...

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Feb 13, 2014 5:36:57 PM
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ACE - Expert

I can help you out in one way.  12 Mbps down is paired with 1.5 Mbps up, not 2.0 Mbps.

 

Do you have the ability to run UVrealtime?  If so, please download UV Realtime, install it, run it and post screenshots of the IP/Profile tab, Bitloading tab, Error Table tab, and Coax/HPNA tab.

To post screenshots in the forum, reply to this post and use the Insert/Edit Image button (it looks like a tree) in the post editor. One of us will look at your information and let you know what we think.

 

I can help you out in one way.  12 Mbps down is paired with 1.5 Mbps up, not 2.0 Mbps.

 

Do you have the ability to run UVrealtime?  If so, please download UV Realtime, install it, run it and post screenshots of the IP/Profile tab, Bitloading tab, Error Table tab, and Coax/HPNA tab.

To post screenshots in the forum, reply to this post and use the Insert/Edit Image button (it looks like a tree) in the post editor. One of us will look at your information and let you know what we think.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 17, 2014 4:52:16 PM
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OK I dl'd and ran UVrealtime but it will not connect to my gateway. I tried the auto connect and the manual like it says in the help thread and it tries but it won't connect. Is there something else I can do to show you my connections?

 

OK I dl'd and ran UVrealtime but it will not connect to my gateway. I tried the auto connect and the manual like it says in the help thread and it tries but it won't connect. Is there something else I can do to show you my connections?

 

Re: Speed has drasticly fallen...

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Feb 17, 2014 6:14:45 PM
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ACE - Expert

If your Residential Gateway is not a 3600, 3800 or 3801, then UV Realtime will not work completely.  I think it tries to work with a 5031, but it's not completely successful there, either.  If you have one of those and it's not connecting, it could be that you have multiple adaptors on your PC and the program has selected the wrong one by default, or that you have a software firewall on your PC that is blocking the application.

 

You can still take a browser to 192.168.1.254 and look around for your signal rate and errors page and paste it here.

 

If your Residential Gateway is not a 3600, 3800 or 3801, then UV Realtime will not work completely.  I think it tries to work with a 5031, but it's not completely successful there, either.  If you have one of those and it's not connecting, it could be that you have multiple adaptors on your PC and the program has selected the wrong one by default, or that you have a software firewall on your PC that is blocking the application.

 

You can still take a browser to 192.168.1.254 and look around for your signal rate and errors page and paste it here.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 18, 2014 2:15:14 PM
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Edited by A72CUTLAS on Feb 18, 2014 at 2:25:35 PM

My gw is a 3801 and as far as I know I only have one network adapter, the Realtek PCIe GBE Family Controller. And the Windows Firewall is the only fw thats active. This is the Broadband Status page on my gateway.

 

 

Internet Details
Broadband Link Type     Built in modem - VDSL
Connection Type     Direct IP (DHCP or Static)

DSL Details
Modem Type     Built in modem - VDSL
Connection Type    

DSL Line     RJ-11
    Down     Up
User Rate     19254 kbs     2036 kbs
Max User Rate     43774 kbs     Not Available
Noise Margin     17.6 dB     Not Available
Attenuation     24.0 dB     Not Available
Output Power     13.8 dBm     7.3 dBm

Protocol     G.993.2_8d    
Channel     Interleaved    
DSLAM Vendor Information     Country {65461} Vendor {CXSY} Specific {21507 }
Rate Cap     19272 kbs    
Attenuation @ 300kHz     14.2 dB    
Uncanceled Echo     0.0 dB     Ok
VCXO Frequency Offset     0.0 ppm     Ok
Final Receive Gain     7.0 dB     Ok
Excessive Impulse Noise     0     Ok

Traffic Statistics
IP Traffic     Bytes     Packets     Errors     %
Transmit     27958180461     52931152     0     0
Receive     1224656301747     910577301     0     0

DSL Link Errors

Collected for 14Days13:40:13
    Since     Current     Current     Time Since
    Reset     24-hr int.     15-min int.     Last Event
DSL
Link Retrains     2     0     0     6Days15:19:28
DSL Training Errors     0     0     0     0:00:00
Training Timeouts     0     0     0     0:00:00
Loss of Framing Failures     6     0     0     6Days15:19:29
Loss of Signal Failures     10     0     0     6Days15:19:29
Loss of Power Failures     0     0     0     0:00:00
Loss of Margin Failures     10     0     0     6Days15:19:29
Cumb. Seconds w/Errors     11     0     0     6Days15:19:29
Cumb. Sec. w/Severe Errors     10     0     0     6Days15:19:29
Corrected Blocks     750926     3667     0     0:21:43
Uncorrectable Blocks     1991     0     0     6Days15:19:29
DSL Unavailable Seconds     101     0     0     6Days15:19:02


 

 

My gw is a 3801 and as far as I know I only have one network adapter, the Realtek PCIe GBE Family Controller. And the Windows Firewall is the only fw thats active. This is the Broadband Status page on my gateway.

 

 

Internet Details
Broadband Link Type     Built in modem - VDSL
Connection Type     Direct IP (DHCP or Static)

DSL Details
Modem Type     Built in modem - VDSL
Connection Type    

DSL Line     RJ-11
    Down     Up
User Rate     19254 kbs     2036 kbs
Max User Rate     43774 kbs     Not Available
Noise Margin     17.6 dB     Not Available
Attenuation     24.0 dB     Not Available
Output Power     13.8 dBm     7.3 dBm

Protocol     G.993.2_8d    
Channel     Interleaved    
DSLAM Vendor Information     Country {65461} Vendor {CXSY} Specific {21507 }
Rate Cap     19272 kbs    
Attenuation @ 300kHz     14.2 dB    
Uncanceled Echo     0.0 dB     Ok
VCXO Frequency Offset     0.0 ppm     Ok
Final Receive Gain     7.0 dB     Ok
Excessive Impulse Noise     0     Ok

Traffic Statistics
IP Traffic     Bytes     Packets     Errors     %
Transmit     27958180461     52931152     0     0
Receive     1224656301747     910577301     0     0

DSL Link Errors

Collected for 14Days13:40:13
    Since     Current     Current     Time Since
    Reset     24-hr int.     15-min int.     Last Event
DSL
Link Retrains     2     0     0     6Days15:19:28
DSL Training Errors     0     0     0     0:00:00
Training Timeouts     0     0     0     0:00:00
Loss of Framing Failures     6     0     0     6Days15:19:29
Loss of Signal Failures     10     0     0     6Days15:19:29
Loss of Power Failures     0     0     0     0:00:00
Loss of Margin Failures     10     0     0     6Days15:19:29
Cumb. Seconds w/Errors     11     0     0     6Days15:19:29
Cumb. Sec. w/Severe Errors     10     0     0     6Days15:19:29
Corrected Blocks     750926     3667     0     0:21:43
Uncorrectable Blocks     1991     0     0     6Days15:19:29
DSL Unavailable Seconds     101     0     0     6Days15:19:02


 

 

Re: Speed has drasticly fallen...

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Feb 18, 2014 6:19:15 PM
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ACE - Expert
Edited by JefferMC on Feb 18, 2014 at 6:31:52 PM

The 3801 should work with UVRT.  You have a 3801 with Internet only?  That's somewhat strange, but not unworkable.  Your stats give most of what UVRT would, except the bitloading graph.  Let's see here:

 

In the past 6 days (of the 2 weeks your statistics cover) your line has done well.  No retrains, no nasty errors, no ECC errors, and a nominal number of FEC errors.

 

Your raw max line rate is 44Mbps down, which is normally good enough for a 32/5 profile (needed for MaxTurbo).  The profile they've set you up for is the 19/2 profile, which is plenty good enough for 12/1.5 HSIA service.  In short, it really doesn't look like the problem is between the RG and the VRAD, though I'd really like to see if the bitloading graph shows artifacts indicating reflection.  

 

One thing I note is that, assuming I've done my math right, you've passed 26 GB of data upstream in 14.5 days.  That's a fairly decent amount of upstream traffic (in fact, that's about 40 hours of solid full-out transmission), so my next question is do you:

  • use online backup
  • upload a large number of pictures or videos
  • use P2P software (such as bittorrent, etc.)
  • play a game which uses a P2P mechanism to distribute game patches/updates

and would any of these be going on while you're running speed tests?

 

EDIT: I also calculate that you have effectively used about 25% of the total capacity of your download bandwidth over this 14.5 days period.  Double check me on this:

 

1224656301747 bytes divided by (1024 * 1024) to get Mbytes = 1167923 MB

1167923 * 8 bytes/bit to get Mbits = 9343386 Mb

 

12 Mbps * 60 m/s * 60 m/h * 24 h/day * 14.5 days = 37584000 Mb capacity of the line

 

 9343386 Mb / 37584000 Mb = 24.9%

 

Does this surprise you?

 

The 3801 should work with UVRT.  You have a 3801 with Internet only?  That's somewhat strange, but not unworkable.  Your stats give most of what UVRT would, except the bitloading graph.  Let's see here:

 

In the past 6 days (of the 2 weeks your statistics cover) your line has done well.  No retrains, no nasty errors, no ECC errors, and a nominal number of FEC errors.

 

Your raw max line rate is 44Mbps down, which is normally good enough for a 32/5 profile (needed for MaxTurbo).  The profile they've set you up for is the 19/2 profile, which is plenty good enough for 12/1.5 HSIA service.  In short, it really doesn't look like the problem is between the RG and the VRAD, though I'd really like to see if the bitloading graph shows artifacts indicating reflection.  

 

One thing I note is that, assuming I've done my math right, you've passed 26 GB of data upstream in 14.5 days.  That's a fairly decent amount of upstream traffic (in fact, that's about 40 hours of solid full-out transmission), so my next question is do you:

  • use online backup
  • upload a large number of pictures or videos
  • use P2P software (such as bittorrent, etc.)
  • play a game which uses a P2P mechanism to distribute game patches/updates

and would any of these be going on while you're running speed tests?

 

EDIT: I also calculate that you have effectively used about 25% of the total capacity of your download bandwidth over this 14.5 days period.  Double check me on this:

 

1224656301747 bytes divided by (1024 * 1024) to get Mbytes = 1167923 MB

1167923 * 8 bytes/bit to get Mbits = 9343386 Mb

 

12 Mbps * 60 m/s * 60 m/h * 24 h/day * 14.5 days = 37584000 Mb capacity of the line

 

 9343386 Mb / 37584000 Mb = 24.9%

 

Does this surprise you?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 19, 2014 11:12:56 PM
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I do upoad pictures/videos at times and also use P2P but not while I'm running speed test. As a matter of fact I haven't done any of that since discovering the slow speeds. And I have phone and tv along with internet service on the 3801. Not sure why so much uploading was done in the 2 week period you noticed.

 

When I left the cable co and joined UVerse I'm not sure if the gave me new power line adapters, could this be the problem? I rebooted them twice when you suggested that before and all green lights lit up, could they be failing? And if so where can I purchase new ones?

Thanks for your help I really appreciate it.

I do upoad pictures/videos at times and also use P2P but not while I'm running speed test. As a matter of fact I haven't done any of that since discovering the slow speeds. And I have phone and tv along with internet service on the 3801. Not sure why so much uploading was done in the 2 week period you noticed.

 

When I left the cable co and joined UVerse I'm not sure if the gave me new power line adapters, could this be the problem? I rebooted them twice when you suggested that before and all green lights lit up, could they be failing? And if so where can I purchase new ones?

Thanks for your help I really appreciate it.

Re: Speed has drasticly fallen...

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Feb 20, 2014 1:33:32 AM
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I don't know whats happened but I checked a speed test and I got 10+ down and 2 up. Maybe the tech they sent out was correct in saying that ATT had some equiptment down and they finally fixed it. I'll watch closely till I'm sure the problem is fixed. Thank you once again for all your help.

I don't know whats happened but I checked a speed test and I got 10+ down and 2 up. Maybe the tech they sent out was correct in saying that ATT had some equiptment down and they finally fixed it. I'll watch closely till I'm sure the problem is fixed. Thank you once again for all your help.

Re: Speed has drasticly fallen...

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Feb 20, 2014 12:53:22 PM
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Thank you JefferMC but I have only one more question. Looking at my stats do you think my line would support a faster tier? Say the Max Plus(18mBPS DOWN)?

Thank you JefferMC but I have only one more question. Looking at my stats do you think my line would support a faster tier? Say the Max Plus(18mBPS DOWN)?

Re: Speed has drasticly fallen...

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Feb 20, 2014 2:35:49 PM
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ACE - Expert

To get 18 Mbps HSIA, your current 19/2 profile would need to be upgraded to 25/3.  Your line is currently syncing at 44 Mbps, so I don't see any technical problem with that.  Just so you know, the upstream bandwidth will still be 1.5 Mbps.  44 Mbps should be good enough for the 32/5 profile and 24/3 HSIA.

 

They may not be willing to upgrade your profile without a tech visit, so if you have to have a tech visit for your speed problem, be sure to ask him if he'll okay you to get the 25/3 profile so you can upgrade HSIA.

 

To get 18 Mbps HSIA, your current 19/2 profile would need to be upgraded to 25/3.  Your line is currently syncing at 44 Mbps, so I don't see any technical problem with that.  Just so you know, the upstream bandwidth will still be 1.5 Mbps.  44 Mbps should be good enough for the 32/5 profile and 24/3 HSIA.

 

They may not be willing to upgrade your profile without a tech visit, so if you have to have a tech visit for your speed problem, be sure to ask him if he'll okay you to get the 25/3 profile so you can upgrade HSIA.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 21, 2014 7:45:01 PM
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Thanks alot for your time and patience, I really appreciate it. My speeds are still running about 9 down and 2 up which isn't the 11 down I had become use to but is workable.

Thanks alot for your time and patience, I really appreciate it. My speeds are still running about 9 down and 2 up which isn't the 11 down I had become use to but is workable.

Re: Speed has drasticly fallen...

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Feb 22, 2014 8:33:10 AM
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Not sure why you're not getting the full 12 (and just a wee bit more).  Keep an eye on it.

Not sure why you're not getting the full 12 (and just a wee bit more).  Keep an eye on it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 24, 2014 11:05:11 PM
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Not sure whats happening but I'm only getting the 8-9Mbs down. The up speed is what it should be so I'm thinking it couldn't be the power plugs(not sure what they're called). When I was first installed I was getting just below 12 so I was content. Not sure about increasing when I'm not getting full speed on this tier.

Not sure whats happening but I'm only getting the 8-9Mbs down. The up speed is what it should be so I'm thinking it couldn't be the power plugs(not sure what they're called). When I was first installed I was getting just below 12 so I was content. Not sure about increasing when I'm not getting full speed on this tier.

Re: Speed has drasticly fallen...

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Feb 25, 2014 5:53:59 PM
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It sure would be nice if we could plug a laptop directly into the RG and test things there.  Would answer a question or two.

 

It sure would be nice if we could plug a laptop directly into the RG and test things there.  Would answer a question or two.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Feb 28, 2014 8:21:52 PM
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horrible experiences !!!! I have beared it for a half year. Stop it!

horrible experiences !!!! I have beared it for a half year. Stop it!

Re: Speed has drasticly fallen...

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Mar 2, 2014 7:30:56 PM
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darrellzhang wrote:

horrible experiences !!!! I have beared it for a half year. Stop it!


What?


darrellzhang wrote:

horrible experiences !!!! I have beared it for a half year. Stop it!


What?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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Mar 3, 2014 10:37:12 AM
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Not sure what that was but it's not me. Robot Embarassed

 

I've been keeping tabs on my speeds and they've still been 7-9 down and 2 down but today signed on and they tested at 12.4! I'm gonna keep a watch on it but I think maybe whatever happened has been fixed.

Not sure what that was but it's not me. Robot Embarassed

 

I've been keeping tabs on my speeds and they've still been 7-9 down and 2 down but today signed on and they tested at 12.4! I'm gonna keep a watch on it but I think maybe whatever happened has been fixed.

Re: Speed has drasticly fallen...

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Mar 11, 2014 1:57:54 PM
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Edited by MrBooMY on Mar 11, 2014 at 2:02:04 PM

My suggestion would be to go into your RGs control panel via 192.168.1.254
Get the Device Access Code/System Password from the side of the RG, it is NOT the same as the wireless network key. Then goto your wireless network configuration page. Find the wireless channel and make sure it's NOT on AUTO. If it is, lock it into a channel besides 1, 6, or 11. I usually use 9. I'd be willing to bet money it will at least make it better. It won't always fix it, but that auto channel feature is garbage and they should remove it from the gateways.  I've helped countless customers with this issue as a Uverse Phone Tech. I've found that most people with iPads or other Apple devices will notice the issue the fastest. I don't know why but it seems to effect them worse. There is probably an 80% chance this will fix your wifi issues!  If the issue is over ethernet then this will not help.

My suggestion would be to go into your RGs control panel via 192.168.1.254
Get the Device Access Code/System Password from the side of the RG, it is NOT the same as the wireless network key. Then goto your wireless network configuration page. Find the wireless channel and make sure it's NOT on AUTO. If it is, lock it into a channel besides 1, 6, or 11. I usually use 9. I'd be willing to bet money it will at least make it better. It won't always fix it, but that auto channel feature is garbage and they should remove it from the gateways.  I've helped countless customers with this issue as a Uverse Phone Tech. I've found that most people with iPads or other Apple devices will notice the issue the fastest. I don't know why but it seems to effect them worse. There is probably an 80% chance this will fix your wifi issues!  If the issue is over ethernet then this will not help.

Re: Speed has drasticly fallen...

[ Edited ]
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Mar 12, 2014 7:23:00 PM
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I have the same trouble.  I am paying for 12Mbps and the most recent test shows my speed at 2.65 Mbps... This is extremely frustrating!  

 

I experienced proper speeds my first 6 months or so, then what do you know... it faded away.  

 

AT&T owes it to it's customers to provide the speed and performance that is advertised AND paid for by it's customers. 

 

I wanted to chat with customer support but there aren't any available at 10:10 pm EST.  Really?  

 

 

I have the same trouble.  I am paying for 12Mbps and the most recent test shows my speed at 2.65 Mbps... This is extremely frustrating!  

 

I experienced proper speeds my first 6 months or so, then what do you know... it faded away.  

 

AT&T owes it to it's customers to provide the speed and performance that is advertised AND paid for by it's customers. 

 

I wanted to chat with customer support but there aren't any available at 10:10 pm EST.  Really?  

 

 

Re: Speed has drasticly fallen...

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Mar 13, 2014 11:39:18 AM
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Read the message RIGHT above this one, do it, and then get back with us. Sorry for your troubles.
Read the message RIGHT above this one, do it, and then get back with us. Sorry for your troubles.

Re: Speed has drasticly fallen...

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Mar 13, 2014 12:16:58 PM
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@MrBooMY, you've been making the suggstion to use channel 9.  Why?

 

@MrBooMY, you've been making the suggstion to use channel 9.  Why?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Speed has drasticly fallen...

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