Ask a question
Search in U-verse Forums

Questions about your Smartphone data usage? Please join us NOW for a live “Ask an Expert” event!

U-verse Forums

Reply
Posted Jan 20, 2013
1:30:06 PM
View profile
Slow and spotty internet connection...

Can someone look at these images and let me know what kind of problem may be going on? The internet seems quite unreliable (drops frequently) and is slow. Thanks!

 

 

And after resetting the Uverse modem/router...

 

Can someone look at these images and let me know what kind of problem may be going on? The internet seems quite unreliable (drops frequently) and is slow. Thanks!

 

 

And after resetting the Uverse modem/router...

 

0
(0)
  • Rate this reply
View profile
Solved
Jan 20, 2013 1:44:18 PM
0
(0)
Expert

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

 

 

Accepted Solution

Slow and spotty internet connection...

5,532 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Solved
Jan 20, 2013 1:44:18 PM
0
(0)
Expert

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

 

 

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

 

 

Re: Slow and spotty internet connection...

2 of 3 (5,527 Views)
Solution
Highlighted
0
(0)
  • Rate this reply
View profile
Jan 20, 2013 2:02:01 PM
0
(0)
Contributor

Thanks for the help. Called support and their line test showed an error too, so they're sending out a technician. Thanks!

Thanks for the help. Called support and their line test showed an error too, so they're sending out a technician. Thanks!

Re: Slow and spotty internet connection...

3 of 3 (5,512 Views)
Share this post
Share this post