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Posted Jul 21, 2012
7:50:32 PM
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Removing a set top box

I want to remove a receiver that is in a bedroom that is no longer occupied. I know that I can call customer service, but I am curious if anyone has done this before. Do I pay for a truck roll, or can I just mail the receiver back to them? Thanks for any input. 

I want to remove a receiver that is in a bedroom that is no longer occupied. I know that I can call customer service, but I am curious if anyone has done this before. Do I pay for a truck roll, or can I just mail the receiver back to them? Thanks for any input. 

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Jul 21, 2012 8:15:42 PM
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ACE - Expert

Call Customer Service at the number shown in my signature to have the receiver removed from your account.  You will be provided with instructions to take the receiver to an authorized UPS Store where the receiver will be packaged and returned to AT&T at no cost to you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Removing a set top box

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Jul 21, 2012 8:15:42 PM
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ACE - Expert

Call Customer Service at the number shown in my signature to have the receiver removed from your account.  You will be provided with instructions to take the receiver to an authorized UPS Store where the receiver will be packaged and returned to AT&T at no cost to you.

Call Customer Service at the number shown in my signature to have the receiver removed from your account.  You will be provided with instructions to take the receiver to an authorized UPS Store where the receiver will be packaged and returned to AT&T at no cost to you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Removing a set top box

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Jul 21, 2012 8:32:59 PM
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ACE - Master

texasguy37 wrote:

Call Customer Service at the number shown in my signature to have the receiver removed from your account.  You will be provided with instructions to take the receiver to an authorized UPS Store where the receiver will be packaged and returned to AT&T at no cost to you.



You may have to drive a while to find one of those authorized UPS Stores as a lot of UPS Stores do not handle the AT&T ship-backs.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

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texasguy37 wrote:

Call Customer Service at the number shown in my signature to have the receiver removed from your account.  You will be provided with instructions to take the receiver to an authorized UPS Store where the receiver will be packaged and returned to AT&T at no cost to you.



You may have to drive a while to find one of those authorized UPS Stores as a lot of UPS Stores do not handle the AT&T ship-backs.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Removing a set top box

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Jul 21, 2012 9:21:32 PM
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ACE - Expert
Edited by texasguy37 on Jul 21, 2012 at 9:21:57 PM

The email containing the equipment return instructions provides a link to the UPS website where you can find a Corporate Retail Solutions location which handles U-verse equipment returns.  So you won't have to drive from store to store looking for one that will accept equipment returns.  You will know which UPS locations will accept the equipment.

The email containing the equipment return instructions provides a link to the UPS website where you can find a Corporate Retail Solutions location which handles U-verse equipment returns.  So you won't have to drive from store to store looking for one that will accept equipment returns.  You will know which UPS locations will accept the equipment.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Removing a set top box

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Jul 22, 2012 3:41:55 AM
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ACE - Master

texasguy37 wrote:

The email containing the equipment return instructions provides a link to the UPS website where you can find a Corporate Retail Solutions location which handles U-verse equipment returns.  So you won't have to drive from store to store looking for one that will accept equipment returns.  You will know which UPS locations will accept the equipment.



Sorry, wasn't sugesting they OP drive around to find one, just that when they do find one, it may not be located in the town where they live.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg


texasguy37 wrote:

The email containing the equipment return instructions provides a link to the UPS website where you can find a Corporate Retail Solutions location which handles U-verse equipment returns.  So you won't have to drive from store to store looking for one that will accept equipment returns.  You will know which UPS locations will accept the equipment.



Sorry, wasn't sugesting they OP drive around to find one, just that when they do find one, it may not be located in the town where they live.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Removing a set top box

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Jul 22, 2012 11:05:10 AM
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Thanks for the replies gentlemen. I've put this off too long already, so I'll get to it.

Thanks for the replies gentlemen. I've put this off too long already, so I'll get to it.

Re: Removing a set top box

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