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Posted Oct 30, 2013
5:21:37 PM
Recording NBA League Pass

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.

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Recording NBA League Pass

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Oct 30, 2013 5:46:24 PM
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ACE - Expert

megasthtw wrote:

 

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.


You should be able to record the games if you have a subscription to the package.  Tech Support does not always give out correct information.


megasthtw wrote:

 

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.


You should be able to record the games if you have a subscription to the package.  Tech Support does not always give out correct information.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 30, 2013 6:21:29 PM
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Tutor

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.

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Oct 30, 2013 6:28:57 PM
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ACE - Expert

megasthtw wrote:

 

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.


Try rebooting your DVR to see if that fixes your issue.  I wouldn't bother calling Tech Support back about this issue.

 

By the, I'm currenly recording a games on NBA League.


megasthtw wrote:

 

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.


Try rebooting your DVR to see if that fixes your issue.  I wouldn't bother calling Tech Support back about this issue.

 

By the, I'm currenly recording a games on NBA League.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 31, 2013 8:27:14 PM
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ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).

ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).

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Oct 31, 2013 9:05:51 PM
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ACE - Professor
I'm guessing you can record PPV events, since they're on linear channels, but can't record movies, since they're on demand.
I'm guessing you can record PPV events, since they're on linear channels, but can't record movies, since they're on demand.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 1, 2013 6:17:49 AM
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jhy1978 wrote:

ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).


When you order a PPV event, it automatically goes to the RECORD this episode screen. How do you get ATT will tell you you can't record PPV events? I record them all the time.


jhy1978 wrote:

ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).


When you order a PPV event, it automatically goes to the RECORD this episode screen. How do you get ATT will tell you you can't record PPV events? I record them all the time.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 1, 2013 7:22:42 AM
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ACE - Professor
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 1, 2013 12:51:17 PM
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baseballisback wrote:
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?

AH! I agree with your statment. I think the underlying problem is that a lot of CSRs can't get the service they're talking about.


baseballisback wrote:
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?

AH! I agree with your statment. I think the underlying problem is that a lot of CSRs can't get the service they're talking about.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 1, 2013 7:42:31 PM
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Scholar

I wanted to order WWE PPV last sunday and the screen to order on thr TV said "rent from 55.00" and said one time viewing so I called to make sure and they were like "No you cannot record it". I figured that was wrong so after you click rent for $55.00 it went straight to "Record event" like you mentioned. However I'm sure some people have seen the same and called and decided forget that I'm not going pay $ and not be able to record it.

I wanted to order WWE PPV last sunday and the screen to order on thr TV said "rent from 55.00" and said one time viewing so I called to make sure and they were like "No you cannot record it". I figured that was wrong so after you click rent for $55.00 it went straight to "Record event" like you mentioned. However I'm sure some people have seen the same and called and decided forget that I'm not going pay $ and not be able to record it.

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Nov 1, 2013 8:49:35 PM
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Tutor

Thanks for your help. Everything is working (and recording) now.

Thanks for your help. Everything is working (and recording) now.

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Nov 6, 2013 4:40:51 PM
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Edited by cathy2981 on Nov 6, 2013 at 5:19:06 PM

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS 

[Inappropriate content removed]


DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE!  IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS 

[Inappropriate content removed]


DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE!  IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

Re: Recording NBA League Pass

[ Edited ]
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Nov 6, 2013 4:43:23 PM
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ACE - Expert
Edited by Phil-101 on Nov 6, 2013 at 7:41:56 PM

username-123 wrote:

 

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS. I DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE! F*CK ATT IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

[Inappropriate content removed]


You have no idea what you are talking about.  Absolutely none.


username-123 wrote:

 

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS. I DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE! F*CK ATT IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

[Inappropriate content removed]


You have no idea what you are talking about.  Absolutely none.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Recording NBA League Pass

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Nov 6, 2013 6:50:27 PM
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Scholar

As i posted in another post... of course you can record games. Ignore the trolls.

As i posted in another post... of course you can record games. Ignore the trolls.

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Nov 6, 2013 7:38:33 PM
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ACE - Professor
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 6, 2013 7:46:06 PM
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ACE - Professor

baseballisback wrote:
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.

ALL CAPITALS = NON U-VERSE SUBSCRIBER AKA TROLL

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

baseballisback wrote:
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.

ALL CAPITALS = NON U-VERSE SUBSCRIBER AKA TROLL

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 7, 2013 4:33:02 AM
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ACE - Expert

baseballisback wrote:
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.

This is not true.  Some channels prevent recording of some shows.

 


baseballisback wrote:
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.

This is not true.  Some channels prevent recording of some shows.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 7, 2013 7:42:10 PM
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ACE - Professor
I've never had that happen, but oh well.
I've never had that happen, but oh well.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 25, 2013 6:03:34 PM
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Tutor

So after rebooting I am able to record NBA League Pass for a day or so, but then it reverts back to not be able to record. It says it is recording, but it never shows up on the record show list. Anyone have any ideas?

So after rebooting I am able to record NBA League Pass for a day or so, but then it reverts back to not be able to record. It says it is recording, but it never shows up on the record show list. Anyone have any ideas?

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Nov 26, 2013 3:02:31 PM
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ACE - Professor
Do other shows record?
Do other shows record?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 10, 2013 12:47:27 PM
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baseballisback wrote:
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?

Being one of these CSR's that work where U-Verse is not available, I would agree in a way that this does hinder us a little bit, but we do get very good training and a lot of one on one work with senior rep's who have been doing this awhile. The main reason I come to these forums is to help educate myself more on U-Verse so that I can make myself a better CSR.


baseballisback wrote:
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?

Being one of these CSR's that work where U-Verse is not available, I would agree in a way that this does hinder us a little bit, but we do get very good training and a lot of one on one work with senior rep's who have been doing this awhile. The main reason I come to these forums is to help educate myself more on U-Verse so that I can make myself a better CSR.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 10, 2013 1:11:19 PM
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I strongly agree, after doing PT work for two years and assisting other techs,I realized I would like to move into tier 2 or another tech support position. After first reading and then posting on three different forums, I have learned alot from both those with problems I never or rarely encounter, and the many different viewpoints and solutions offered. I do believe I am a better tech for both visiting and participating in these discussions. Thanks to all who have contributed, and hopefully soon maybe able to assist others in a different role.
I strongly agree, after doing PT work for two years and assisting other techs,I realized I would like to move into tier 2 or another tech support position. After first reading and then posting on three different forums, I have learned alot from both those with problems I never or rarely encounter, and the many different viewpoints and solutions offered. I do believe I am a better tech for both visiting and participating in these discussions. Thanks to all who have contributed, and hopefully soon maybe able to assist others in a different role.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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