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Posted Nov 9, 2012
9:51:18 AM
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Random availability in apartment building

I am trying to get Uverse internet service.  I live in a condo building in Chicago, IL.  When I contacted customer service they told me that essentially, every unit in my 100 unit building can get UVerse except for MY unit.  The units directly to the left, right, and across the hall are all eligible.  This is very frustrating and hard to understand.

 

I did contact customer service and created a Uverse lead to determine address availability.  I was told that the lead was completed and that my unit remains ineligible.  I doubt they sent anyone to check it out because it just does not make sense.  All electronics and wiring run through a common room on each floor of our condo. 

 

How can I get this resolved?

I am trying to get Uverse internet service.  I live in a condo building in Chicago, IL.  When I contacted customer service they told me that essentially, every unit in my 100 unit building can get UVerse except for MY unit.  The units directly to the left, right, and across the hall are all eligible.  This is very frustrating and hard to understand.

 

I did contact customer service and created a Uverse lead to determine address availability.  I was told that the lead was completed and that my unit remains ineligible.  I doubt they sent anyone to check it out because it just does not make sense.  All electronics and wiring run through a common room on each floor of our condo. 

 

How can I get this resolved?

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Nov 9, 2012 1:43:35 PM
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ACE - Professor

dian1950 wrote:

If you live in Chicago don't forget that U does not carry the many sub-channels like ME , ME TOO, ANTENNA TV. THIS , etc. like COMCAST and several others do. If your condo doesn't have a main OTA system you will be out of luck.


Thank you dian1950 aka Larry 11 aka Paul416 as well as many other nicknames for your weekly or sometimes several times a week commercial for Comcast.

Comcast must pay you pretty big bucks to act as their spokesperson on this U-Verse forum.  The most anyone gets paid on this forum is a set of steak knives.


 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Random availability in apartment building

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Nov 9, 2012 10:02:46 AM
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ACE - Expert

I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.  Please allow up to 2 days for a response.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.  Please allow up to 2 days for a response.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Random availability in apartment building

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Nov 9, 2012 10:04:58 AM
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Edited by Tom Anderson on Nov 9, 2012 at 10:10:53 AM

Thanks for the suggestion and link!  I've sent a message.  We'll see how helpful they can be...always skeptical of customer service

Thanks for the suggestion and link!  I've sent a message.  We'll see how helpful they can be...always skeptical of customer service

Re: Random availability in apartment building

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Nov 9, 2012 10:17:17 AM
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ACE - Expert

This is a new group formed to help with problem situations just like yours.  They are dedicated to help forum posters such as yourself with issues.  They are very successful at resolving matters in a timely manor and most times with a positive result.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

This is a new group formed to help with problem situations just like yours.  They are dedicated to help forum posters such as yourself with issues.  They are very successful at resolving matters in a timely manor and most times with a positive result.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Random availability in apartment building

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Nov 9, 2012 1:38:34 PM
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If you live in Chicago don't forget that U does not carry the many sub-channels like ME , ME TOO, ANTENNA TV. THIS , etc. like COMCAST and several others do. If your condo doesn't have a main OTA system you will be out of luck.

If you live in Chicago don't forget that U does not carry the many sub-channels like ME , ME TOO, ANTENNA TV. THIS , etc. like COMCAST and several others do. If your condo doesn't have a main OTA system you will be out of luck.

Re: Random availability in apartment building

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Nov 9, 2012 1:43:35 PM
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ACE - Professor

dian1950 wrote:

If you live in Chicago don't forget that U does not carry the many sub-channels like ME , ME TOO, ANTENNA TV. THIS , etc. like COMCAST and several others do. If your condo doesn't have a main OTA system you will be out of luck.


Thank you dian1950 aka Larry 11 aka Paul416 as well as many other nicknames for your weekly or sometimes several times a week commercial for Comcast.

Comcast must pay you pretty big bucks to act as their spokesperson on this U-Verse forum.  The most anyone gets paid on this forum is a set of steak knives.


 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

dian1950 wrote:

If you live in Chicago don't forget that U does not carry the many sub-channels like ME , ME TOO, ANTENNA TV. THIS , etc. like COMCAST and several others do. If your condo doesn't have a main OTA system you will be out of luck.


Thank you dian1950 aka Larry 11 aka Paul416 as well as many other nicknames for your weekly or sometimes several times a week commercial for Comcast.

Comcast must pay you pretty big bucks to act as their spokesperson on this U-Verse forum.  The most anyone gets paid on this forum is a set of steak knives.


 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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