Tutor
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7 Messages
Possible bad receiver
I have tried all the suggestions such as restarting the receiver and the Gateway to no avail. Have even disconnected power to the receiver. When the TV screen comes on after restart it shows "rethinl possible" with the little spinner turning, then the screen changes to "ATT U-verse" with the spinner, then the program picture comes on, plays for less than a minute then the screen picture freezes. This has happened repeatedly. I am beginning to think the receiver is bad.
JefferMC
ACE - Expert
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35K Messages
10 years ago
It could be the receiver, it could be an iffy network connection. The fact that it boots up and then freezes makes me think receiver rather than network. But...
How is the receiver connected to the RG? If Coax, tighten the connections. If Ethernet, pull out and reinsert the cables on each end.
Are you familiar with UVrealtime (http://www.uvrealtime.com)?
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @billyp80
Just checking up on your post. Sorry to hear that your TV receiver isn't showing a consistant picture but, if you need some more help with this let me know and we'll be happy to lend a hand. I noticed that JefferMC and 'my thoughts' offered some helpful feedback that can improve the service. How's the receiver working for you now?
- MorganCS
- ATTU-verseCare
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billyp80
Tutor
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7 Messages
10 years ago
Still not working. Think I detailed the problem and have used your Troubleshoot and Resolve fully. How do I get a new receiver?
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billyp80
Tutor
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7 Messages
10 years ago
Have two other receivers and TVs in the house. They are working ok but can't access recorded programs. Think the bad one must be the master unit?
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Okay, sorry that didn't help but we can get you taken care of. It does sound like it may be the main DVR unit that is having trouble but, just to be sure could you provide the model number of the box? You can find the number on the bottom left-hand side under the Power button.
- MorganCS
- ATTU-verseCare
1 Attachment
DVR&STB Model Number.png
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billyp80
Tutor
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7 Messages
10 years ago
The model number on the receiver is VIP2250. Does that sound right?
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billyp80
Tutor
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7 Messages
10 years ago
Tried your suggestion and it still does not work. I will call the 800 number and request a receiver replacement.
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billyp80
Tutor
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7 Messages
10 years ago
Just completed conversation with a live rep and he is sending a replacement receiver to arrive
Sunday, August 10th. I'm happy!
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billyp80
Tutor
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7 Messages
10 years ago
Well the receiver didn't arrive until Monday but I installed it without a problem and every thing works very well. Thanks for all the suggestions.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hey @billyp80
That's great to hear, I'm glad that the new receiver is working well for you. Let us know if you have any other questions or issues and we'll be glad to help!
- MorganCS
- ATTU-verseCare
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